Coffee Technical Support

Miller’s Recruitment; Ovingdean; On-site; GBP 32,000 - 46,000; Full time

Job summary

Miller’s Vanguard is expanding its operations team and seeking a Coffee Technical Support advisor to assist field engineers with diagnosing and resolving technical issues. The role emphasizes real-time troubleshooting, interpretation of manuals, and precise part identification in a fast-paced environment.

The ideal candidate thrives on problem-solving, has a solid grounding in electrical and mechanical systems, strong communication, and a high level of computer literacy.

Qualifications

• Wiring schematics and technical documentation understanding.
• Electrical and mechanical systems expertise.
• Analytical and problem-solving abilities.
• Strong communication capabilities.
• Good level of computer literacy.
• Familiarity with industry-specific tools and technologies.
• Ability to research and adapt to new equipment.

Responsibilities

• Providing real-time technical support to engineers to troubleshoot faults.
• Interpreting technical manuals to ensure accurate part identification.
• Assessing the priority of reactive calls based on severity.
• Triage jobs to streamline resource planning and improve efficiency.
• Transcribing verbal technical details from engineers into company systems.
• Identifying, diagnosing, and resolving technical issues with precision.

Skills

Wiring schematics

Electrical systems

Mechanical systems

Analytical thinking

Communication skills

Computer literacy

Adaptability to equipment

Job description

Due to growing business demands, we’re expanding our operations team and looking for a talented Coffee Technical Support advisor to join us.

If you have hands‑on experience with Expresso and bean to cup equipment and a strong technical background, this role could be a perfect fit. If you’re a coffee service engineer and ready to step into a support position, we want to hear from you!

Your Role:

As our Catering Engineer Technical Support, you’ll be the go‑to expert, assisting field‑based engineers in diagnosing and resolving technical issues efficiently. Your responsibilities will include:

• Providing real‑time technical support to engineers to troubleshoot faults
• Interpreting technical manuals to ensure accurate part identification
• Assessing the priority of reactive calls based on severity
• Triage jobs to streamline resource planning and improve efficiency
• Transcribing verbal technical details from engineers into company systems
• Identifying, diagnosing, and resolving technical issues with precision

Ideal Candidate

We’re looking for someone with a strong technical skillset and problem‑solving mindset. You should have:

• Solid understanding of wiring schematics and technical documentation
• Expertise in electrical and mechanical systems
• Sharp analytical and problem‑solving skills
• Strong communication abilities
• A high level of computer literacy
• Familiarity with industry‑specific tools and technologies
• The ability to research and adapt to new equipment

Company Information

Who are we?

Miller’s Vanguard are proud to have been supporting all the UK’s Supermarket chains for over 40 years, in brief, we are the people in the background ensuring that supermarkets keep the Nation fed! Maintaining a wide and varied range of assets from food production equipment through to loading bay lifts.

Our service are as follows:

• Nationwide reactive maintenance
• Hygienic Deep cleaning & Planned maintenance services
• Refurbishment, logistics and installation of equipment

We do all of this with the firm foundations of being owned by the global Ali Group, whose turnover is in excess of £4 billion p.a.

Our people

Despite being a large operation here at Miller’s Vanguard we still firmly believe in running the business like we have done for the last 40 years, by valuing our biggest asset we have YOU…the employee.

• New Technical response centre
• Award Winning research, Innovation, and recycling facility
• Industry leading Mercedes Benz fleet

We believe in providing you with the very best environment and tools to do the job.

Career Development

Training is also a huge part of our culture here at Miller’s Vanguard and our City and Guilds accredited training centre is where we coach and develop our employees regardless of your position or your length of service, we want to make sure that our staff can progress and keep pace with ever changing equipment technologies.

Why Join Us

• Training in our City & Guilds accredited academy
• Job Specific Uniform & tooling for all roles
• Company wide fun days and charity events
• Company Pension
• 24 Days holiday plus bank holidays
• Regular staff ‘treats’ for employees and their families