Clean & Service Field Operations Manager (Reading & Birmingham)

Miller’s Recruitment; Ovingdean; On-site; GBP 42,000 - 61,000; Full time

Benefits offered by this job

Company Pension

24 days holiday + bank holidays

City & Guilds accredited training

Job summary

Miller’s Vanguard is seeking a National Field Operations Manager to lead and develop a team of Clean & Service Engineers across Reading, Birmingham and beyond. The role prioritises safety, efficiency, and profitability of cleaning, servicing and PPM activities on premium client sites.

You will drive productivity, coach teams, manage budgets and forge strong client relationships while upholding strict health and safety standards and using our service management tools and MS Office daily.

Qualifications

• Experience managing field-based technicians.
• Full clean driving license.
• Willing to travel 2–3 days per week.
• Strong leadership with disciplinary experience.
• Knowledge of KPI/SLA delivery.
• Budgeting and cost control experience.
• Solid occupational health, safety and compliance knowledge.
• Proficient in service management systems/CRMs and MS Office.

Responsibilities

• Manage, coach, and develop field engineers including 1-to-1s and reviews.
• Oversee daily field operations and scheduling to maximise utilisation and ensure PPM standards.
• Champion a zero-harm safety culture through RAMS, inspections, and incident investigations.
• Serve as the operational contact for stakeholders; participate in service reviews and escalations.
• Monitor labour use, travel costs, and overtime; identify out-of-scope commercial opportunities to drive revenue.

Skills

Leadership

Field management

Budgeting

HSE compliance

CRM proficiency

MS Office

Tools

Service Management Systems/CRMs

Microsoft Office

Job description

Please note: This is a regional based role in Reading and Birmingham and we require to complete a standard DBS check/licence check prior to offers.

Are you an experienced supervisor or manager looking for a national, field-based leadership challenge?

We are seeking a high-calibre Clean & Service Field Operations Manager to manage and support clean and service teams. In this pivotal role, you will lead, coach, and develop a team of Clean & Service Engineers to ensure the safe, efficient, and profitable delivery of planned cleaning, servicing, and preventative maintenance (PPM) activities across our premium customer sites.

If you thrive on driving engineer productivity, maintaining strict health & safety compliance, and building exceptional corporate client relationships, we want to hear from you.

Key Responsibilities:

• Manage, coach, and develop a team of field engineers, conducting regular 1-to-1s, performance reviews, and onsite field audits.
• Oversee daily field operations, collaborating closely with scheduling teams to maximize engineer utilization and ensure all PPM work meets exceptional standards.
• Champion a zero-harm safety culture by conducting safety inspections, managing risk assessments/method statements (RAMS), and investigating incidents.
• Act as the primary operational contact for key stakeholders, attending service reviews and resolving escalations swiftly and professionally.
• Manage labour utilization, travel costs, and overtime within budget while identifying out-of-scope, chargeable commercial opportunities to drive revenue.

What We Are Looking For

• Full clean driving license.
• Able to work away from home 2-3 days a week when required.
• Proven track record managing field-based Technicians.
• Deep understanding of service operations and KPI/SLA delivery.
• Strong leadership skills with experience managing performance and disciplinary processes.
• Sound financial awareness with experience managing operational budgets and costs.
• Robust working knowledge of occupational health, safety, and compliance frameworks.
• Proficient in Service Management Systems/CRMs and Microsoft Office.

Desirable:

• Industry experience within catering equipment, bakery machinery, or related commercial service sectors.
• IOSH Managing Safely or equivalent qualification.
• A practical, technical engineering background.

Company Information

Who are we?

Miller’s Vanguard are proud to have been supporting all the UK’s Supermarket chains for over 40 years, in brief, we are the people in the background ensuring that supermarkets keep the Nation fed! Maintaining a wide and varied range of assets from food production equipment through to loading bay lifts.

Our service are as follows:

• Nationwide reactive maintenance
• Hygienic Deep cleaning & Planned maintenance services
• Refurbishment, logistics and installation of equipment

We do all of this with the firm foundations of being owned by the global Ali Group, whose turnover is in excess of £4 billion p.a.

Our people

Despite being a large operation here at Miller’s Vanguard we still firmly believe in running the business like we have done for the last 40 years, by valuing our biggest asset we have YOU…the employee.

Our team of over 390 employees have the advantage of working in state-of-the-art working environments:

• New Technical response centre
• Award Winning research, Innovation, and recycling facility
• Industry leading Mercedes Benz fleet

We believe in providing you with the very best environment and tools to do the job.

Career Development

Training is also a huge part of our culture here at Miller’s Vanguard and our City and Guilds accredited training centre is where we coach and develop our employees regardless of your position or your length of service, we want to make sure that our staff can progress and keep pace with ever changing equipment technologies.

Why Join Us

• Training in our City & Guilds accredited academy
• Job Specific Uniform & tooling for all roles
• Company wide fun days and charity events
• Company Pension
• 24 Days holiday allowance plus bank holidays
• Regular staff ‘treats’ for employees and their families