Coffee Shop Assistant Manager

Platinum Recruitment Consultancy; Christchurch; On-site; GBP 30,000 - 31,000; Full time

Benefits offered by this job

Salary £30k-£31k

9am-5:30pm pattern

Alternate weekends off

Alternate Tuesdays/Thursdays off

Birthday day off

Staff discount

Free on-site parking

Career progression

Job summary

Platinum Recruitment Consultancy is recruiting for a Coffee Shop Assistant Manager in Christchurch. You will lead a hands-on team and help run a busy coffee shop, delivering warm, friendly service. The role offers a great work-life balance and a clear path to progression.

The position requires prior supervisory experience in hospitality, strong leadership, and a passion for customer service. A structured pattern with alternate weekends off is included.

Qualifications

• Previous experience within a café or hospitality environment.
• At least 1 year's supervisory/team leader experience.
• Passion for great customer service.
• Confident leadership and ability to motivate a team.
• Strong communication and organizational skills.
• Positive, proactive and hands-on approach.
• Calm under pressure in a busy environment.
• Good understanding of food hygiene and health & safety.
• Experience with tills, cash handling and basic computer systems.
• Flexibility to work weekends and busy seasonal periods.

Responsibilities

• Lead the team and keep the coffee shop running smoothly.
• Support the Coffee Shop Manager with daily operations.
• Lead by example to deliver friendly, consistent service.
• Take responsibility when the Manager is away.
• Assist with rostering, staffing levels and day-to-day organization.
• Coach and develop team members and build product knowledge.
• Assist with recruitment, inductions and training.
• Maintain high standards across food, drink, cleanliness and presentation.
• Support stock control, ordering and reducing waste.
• Handle customer queries and resolve issues professionally.
• Assist with cash handling and end-of-day procedures.
• Ensure food safety and health & safety compliance.
• Provide hands-on support during busy periods and lead from the front.

Skills

Supervisory experience

Customer service

People leadership

Communication skills

Organisational skills

Tools

Tills & cash handling

Basic computer systems

Job description

Coffee Shop Assistant Manager - Christchurch | £30,000-£31,000 + Great Benefits

Lead a friendly team, enjoy a great work-life balance, and make your mark in a welcoming coffee shop environment.

We're looking for a Coffee Shop Assistant Manager to join a well-established and welcoming hospitality business in Christchurch. This is a fantastic opportunity for an experienced supervisor or team leader who enjoys being hands‑on, developing a team and creating a great experience for customers.

Working alongside the Coffee Shop Manager, you'll play an important role in the day‑to‑day running of a busy coffee shop, helping to lead the team, maintain high standards and ensure customers receive warm, friendly service every time. With a structured working pattern and alternate weekends off, this is a great opportunity for someone looking for their next step in hospitality without compromising their work‑life balance.

Why apply for this Coffee Shop Assistant Manager role?

Because you'll be joining a business where you can genuinely make a difference:

• £30,000-£31,000 salary
• Enjoy a 9am-5.30pm working pattern, with Sundays running 10am-4pm
• Benefit from alternate weekends off
• Enjoy alternate Tuesdays and Thursdays off
• Take an extra day off for your birthday
• Access a generous staff discount across the business
• Free on-site parking
• Join a supportive, close-knit team
• Enjoy opportunities to get involved with seasonal events and promotions
• Develop your leadership skills and progress within a well-established business

Key Responsibilities:

• This is a hands‑on leadership role where you'll help keep the coffee shop running smoothly while supporting and developing the team.
• Support the Coffee Shop Manager with the daily running of the coffee shop
• Lead by example, motivating the team to deliver friendly and consistent customer service
• Take responsibility for the operation when the Manager is away
• Support with rotas, staffing levels and day‑to‑day team organisation
• Coach and develop team members, helping them build confidence and product knowledge
• Assist with recruitment, inductions and training
• Maintain high standards across food, drink, cleanliness and presentation
• Support with stock control, ordering and reducing waste
• Handle customer queries and resolve any issues professionally
• Assist with cash handling and end‑of‑day procedures
• Ensure food safety, health & safety and company standards are consistently followed
• Provide hands‑on support during busy services and lead the team from the front

What we're looking for:

We're looking for someone who enjoys working with people and is ready to take the next step in their hospitality career.

• Previous experience within a café, coffee shop, hospitality or similar customer‑focused environment
• At least one year's experience in a supervisory, team leader or senior position
• A genuine passion for great customer service
• Confident leadership skills and the ability to motivate a team
• Strong communication and organisational skills
• A positive, proactive and hands‑on approach
• Comfortable working in a busy environment and remaining calm under pressure
• Good understanding of food hygiene and health & safety
• Experience with tills, cash handling and basic computer systems
• Flexibility to work weekends and during busier seasonal periods

If you’re looking for your next Coffee Shop Assistant Manager opportunity in Christchurch, with a great team, sociable environment and a working pattern that gives you plenty of time away from work, we'd love to hear from you.

Location │ Christchurch

Role │ Coffee Shop Assistant Manager