Coffee Floor Leader & Team Coach

Village Hotels; Chester; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Gym Membership

Hotel Stays

Food & Drink Discount

Friends & Family Discount

Mental Health Support

Job summary

Village Hotels is seeking a hands‑on Team Leader to orchestrate a fast‑paced on‑floor operation, lift the team, and ensure flawless coffee service in partnership with a renowned brand. You will be the manager’s right hand, translating strategic goals into daily outcomes and driving a warm, high‑performing culture across shifts.

The role demands coaching ability, strong commercial sense, and a relentless eye for quality and hygiene, plus active contribution to local marketing and guest experience

Qualifications

• The Natural Coach: you enjoy developing your team and building a culture where people want to work hard for you.
• A Commercial Brain: you understand par levels, wage percentages, and high‑margin item sales.
• Relentless Standards: you insist on clean, safe, and compliant operations.
• The Coffee Champion: you love coffee insights, tastings, and local marketing events.

Responsibilities

• Lead on-floor operations with hands‑on coaching, boosting team morale and pace.
• Manage payroll input and rota planning to ensure smooth service levels.
• Drive sales of high‑margin items while upholding food safety and hygiene standards.
• Support and mentor staff to consistently hit KPIs and maintain guest satisfaction.

Skills

The Natural Coach

Commercial Mindset

Quality & Hygiene

Coffee Champion

Job description

Village Hotels is seeking a hands‑on Team Leader to orchestrate a fast‑paced on‑floor operation, lift the team, and ensure flawless coffee service in partnership with a renowned brand. You will be the manager’s right hand, translating strategic goals into daily outcomes and driving a warm, high‑performing culture across shifts.

The role demands coaching ability, strong commercial sense, and a relentless eye for quality and hygiene, plus active contribution to local marketing and guest experience