Coffee Advisor (Retail Sales Assistant)

Wave Careers; Glasgow; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Uncapped commission

Nespresso machine

Monthly coffee allowance

Product training

Uniform & iPad loan

Coaching & support

Job summary

John Lewis Glasgow is hiring a Coffee Advisor to engage customers, share coffee knowledge, and showcase Nespresso machines within the department store. You will lead in-store demonstrations and create premium brand experiences.

The role involves building strong customer relationships, driving sales, and delivering a memorable brand experience with extensive product training and uniform support.

Qualifications

• Excellent at building rapport and relationships with customers.
• Professional attitude and appearance in a premium retail environment.
• Passion for coffee or luxury living to convey brand value.
• Experience in retail or experiential roles is preferred but not essential.
• Ability to provide clear and accurate insights using reporting tools.

Responsibilities

• Build strong relationships with customers by sharing knowledge and passion for coffee.
• Showcase Nespresso premium machines and products, highlighting features.
• Drive customer acquisition and ensure a memorable experience leading to sales.

Skills

Rapport building

Professional appearance

Coffee passion

Retail/Experiential

Reporting tools

Job description

John Lewis, Glasgow

Pay rate: £13.45 per hour with uncapped commission potential

Are you passionate about coffee and eager to share that love with others? We have some fantastic opportunities for enthusiastic and motivated Sales Advisors to join our Coffee Advisor Programme - working with our premium retail client in a prestigious John Lewis department store. As a Nespresso Coffee Advisor, you'll be at the forefront of customer engagement, leading in-store demonstrations, and creating exceptional brand experiences.

Your Role:

• Build strong relationships with customers by sharing your knowledge and passion for coffee.
• Showcase Nespresso’s premium coffee machines and products, using your expertise to highlight their unique features.
• Drive customer acquisition by converting interest into successful sales, ensuring customers leave with a memorable experience and a deeper connection to the Nespresso brand.

What We Offer:

• Competitive pay of £13.45 per hour with uncapped commission potential.
• Complimentary Nespresso coffee machine and a monthly coffee allowance, to further immerse you into the Nespresso brand
• Extensive product training to enhance your skills and knowledge.
• Full professional uniform and iPad loan.
• Ongoing coaching, management, and support to help you succeed.

About Wave:

At Wave, we represent top brands across various retail, event, and experiential environments. Our mission is to create exciting and inspiring brand experiences that engage customers, enhance their shopping experience, and drive sales. As a Coffee Advisor, your role will be dynamic and interactive, immersing customers in the world of Nespresso and ensuring they leave with the best possible experience.

Key Skills:

• Excellent at building rapport and relationships.
• Professional attitude and appearance.
• Passion for coffee or luxury living.
• Experience in retail or experiential roles is preferred but not essential.
• Ability to provide clear and accurate insights using various reporting tools.