Coaching and Experience Officer (FTC)

Dyson; Malmesbury; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Pension

Life assurance

Income protection

Bonus or commission

Job summary

Dyson Institute seeks a Coaching and Experience Officer to join our Coaching and Experience Team on the Dyson technology campus in Malmesbury. You will act as a designated point of contact for cohorts, providing proactive guidance, coaching and case coordination to support academic success, wellbeing and development.

You will deliver structured coaching and professional development activities, manage a diverse caseload, and collaborate with Dyson staff and external services.

Qualifications

• Degree or equivalent education is required.
• Training or certification in coaching, mentoring, professional development or student success practices.
• Experience in higher education, further education, youth work or related fields.
• Experience delivering 1:1 coaching, mentoring or professional development.
• Knowledge of safeguarding, Prevent, risk management and adult/student protection.

Responsibilities

• Deliver structured coaching and mentoring to support academic, professional and personal growth.
• Design and deliver Professional Development Days.
• Use active listening, motivational interviewing and solution-focused techniques.
• Identify learner needs and tailor coaching strategies accordingly.
• Promote resilience, self-awareness and wellbeing literacy.

Skills

Coaching

Active listening

Motivational interviewing

Communication

Rapport building

Organisational skills

Education

Degree or equivalent

Coaching/mentoring certification

Job description

About Us

The Dyson Institute is a Higher Education provider offering state of the art employer-sponsored degrees in engineering and technology. We are intimately connected with Dyson, a global leader in technology innovation, and aim to develop the best engineers in the world by combining rigorous academic programmes with professional work on future Dyson products from the outset. Our students incur no tuition fees and are paid employees from the time they join us, building their Dyson careers through a combination of stretching academic study and practical hands‑on experience working with a range of teams at Dyson. The Institute is a small, specialist team with a focus on quality and personalisation rather than scale. We have an exciting 2023-2028 strategy that sets the scene for us to increase our contribution as a strategic asset to Dyson. As our range of academic programmes expands towards postgraduate degrees for existing Dyson engineers around the globe, we are searching for a talented and innovative Coaching and Experience Officer to join our Coaching and Experience Team.

About the Role

As a Coaching and Experience Officer, you will be part of our Coaching and Experience Team.

Coaching and Experience Officers play a significant role in the academic success, personal and professional development as well as the wellbeing of students at the Dyson Institute. Each postholder acts as a designated point of contact for a cohort of students, providing proactive and reactive support, guidance, coaching, and case coordination.

This is an exciting opportunity to be part of a passionate, supportive team in a unique and outstanding higher education provider.

Coaching and Experience Officers support in areas of:

• Unlocking student potential to maximise performance academically and in the workplace
• Student mental health and wellbeing
• Safeguarding and early intervention
• Disability support and reasonable adjustments
• Inclusivity and a culture of belonging
• Broadening perspectives and encouraging self-reflection
• Critical support and interventions
• Collaboration with external agencies
• Workshop and training delivery

You’ll be based on the Dyson technology campus in Malmesbury and will report to the Coaching and Experience Lead.

Key Responsibilities

Coaching, Personal and Professional Development

• Deliver structured coaching and mentoring to support academic, professional and personal growth.
• Contribute to the design and delivery of Professional Development Days
• Use active listening, motivational interviewing and solution-focussed techniques.
• Identify individual learner needs and tailor coaching strategies to support students learning preferences and development
• Promote resilience, self-awareness and self-management alongside wellbeing literacy

Student Wellbeing and casework

• Provide 1:1 guidance on matters relating to mental health, wellbeing, disability, learning needs, personal development and workplace/academic transitions.
• Conduct professional, trauma-sensitive, psychologically safe wellbeing conversations.
• Maintain accurate, confidential and compliant case notes.
• Manage a diverse caseload, triaging needs, escalating concerns appropriately and collaborating with members of the Institute, Dyson staff and external services.
• Apply relevant legislation and HE regulatory frameworks including the Equality Act 2010, Prevent Dudy, GDPR, Care Act 2014, OIA and OfS expectations.

Early help, Safeguarding, Escalation and Risk Management

• Staff at the Institute are required to have due regard for safeguarding and the welfare of all students. The postholder must act in accordance with statutory duties, including the Children Act 1989 and 2004, the Care Act 2014 and the Counter-Terrorism and Security Act 2015 (Prevent Duty) as well as related institute policies.
• Escalate safeguarding concerns to the Designated Safeguarding Lead or Deputy as appropriate.
• Contribute to welfare checks, risk assessments, personal emergency evacuation plans and coordinating appropriate adjustments and agreed support for vulnerable students.

Inclusive Practice, Accessibility and Belonging

• Champion inclusion across the Institute through proactive engagement, student voice and Co-design of wellbeing initiatives.
• Recognise, value and respond sensitively to the diverse identities, backgrounds, experiences and perspectives.

About You

The ideal candidate will be a motivated individual who has previous experience working with young adults in higher education, further education or in a community setting such as youth or social work. You will be an outstanding communicator with a commitment to supporting students on their academic, personal and professional journeys while at the Institute. You will be expected to be proactive, engaging, and confident in your approach, while adopting a collaborative way of working. You will be comfortable adapting to change and using a coaching approach that connects into the resourcefulness and expertise of other areas of the institute.

Personal Specification

• Educated to degree level, equivalent or qualified by experience.
• Training or certification in coaching, mentoring, professional development or student success practices.
• Previous experience of working in higher or further education, youth work or a related field.
• Experience working in 1:1 support such as coaching, mentoring or professional development.
• Knowledge of safeguarding, prevent, risk management and adult/student protection.
• Ability to build rapport, listen actively and hold psychologically safe conversations.
• Delivering training, workshops or group sessions.
• Strong organisational skills and accuracy in record keeping.
• Knowledge of relevant legislation and HE regulatory framework.
• Experience supporting neurodivergent students.

Benefits

Financial Benefits

• Pension
• Life assurance
• Income protection
• Bonus or commission depending on role

Lifestyle Benefits

• 27 days of holiday (Buy up to 5 additional days of annual leave)
• Free lunch, hot drinks and fruit on-site
• Free on-site gym (Malmesbury)
• Free on-site hair salon (Malmesbury)
• Dyson discount codes
• Cycle to work scheme
• Electric vehicle scheme
• Free Dyson bus from Bristol, Bath, Chippenham and Swindon
• GymFlex and My Active discounts

Health Benefits

• Private medical insurance for all employees
• Private dental insurance (level dependant)
• Optical plan
• Free on-site GP, physiotherapists and mental health professionals (Malmesbury)
• Digital GP and prescription service
• Assisted fertility support
• Peppy app: fertility, birth and menopause support
• Employee Assistance Programme

Safeguarding

The Dyson Institute is committed to safeguarding and promoting the welfare of our learners. Successful candidates must be willing to undergo a full screening including DBS check. Issues relating to safeguarding and promoting the welfare of students will be explored at interview.

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.