Co-ordinator

Mears Group PLC; Greater London; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Annual leave 25 days

Annual Fun Day

Volunteering leave

Mears Rewards

Company van

Fuel card

Uniform

Job summary

Mears Group is seeking a Co-Ordinator in London Kensington Kensal Road. The role is full time/permanent and 42.5 hours per week, with a salary of up to £32,709 per year.

You will support scheduling of operative and sub-contractor resources, ensure IT systems are used effectively and coordinate communications between tenants, maintenance workers and clients. The position requires strong organisational and customer service skills.

Qualifications

• Clear administrative experience supporting teams
• Strong scheduling and prioritisation skills
• Proficient with Microsoft Office and IT systems

Responsibilities

• Support scheduling of operative and sub-contracts resources
• Monitor and update repairs and job statuses daily
• Communicate professionally with tenants, colleagues and clients
• Prepare and send reports to management
• Assist in administrative tasks and data entry for projects

Skills

Time management

Organisational skills

MS Office

Written communication

Interpersonal skills

Customer service

Tools

PDAs

Sub-contractor portal

Job description

Annual salary: up to £32,709.00

Co-Ordinator

Location: London Kensington Kensal Road

Contract: Full Time / Permanent / 42.5 hours a week

Salary: £32,709.00 per annum, plus great company benefits

Due to internal progression, we are looking for a Co-Ordinator to join our team working in London Kensington Kensal Council within a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.

As a Co-Ordinator within our Octavia branch, you will support in the scheduling of operative and sub-contracts resource, to ensure effective resource management is kept. Deliver a customer focussed repairs service that performance ensures targets are met and achieved.

Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately and schedule of rate codes are inputted correctly.

Required

Reporting into the Business Support Manager you will support her with any administrative task that is required of you, this may include but not limited to:

• Chasing up works
• Sending out letters to tenants to make aware of works being taken out
• Booking appointments with sub-contractors
• Typing up quotes
• Typing up notes for completion of works
• Assisting sub-contractor portal
• Running weekly reports
• Sending reports to the senior management
• Ensuring stationary cupboard is kept stocked

You Will

• Work with all team members including, administrators, operatives, supervisors and subcontractors to ensure an efficient and productive service is delivered to tenants and client.
• Ensure repairs are monitored and updated on an ongoing basis in relation to job status, including jobs raised booked within target time, cancelled works orders, repairs without appointments, overdue jobs and all follow on jobs are actioned by the end of each day.
• Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders
• A key person communicating between the tenants, maintenance workers and client regarding ongoing work/s where required and liaison with colleagues to ensure accurate & timely information provided.
• Follow and support policies, procedures, initiatives and work instructions at all times
• Provide back up to all other coordinators, covering any absences and attend informal and formal company & client meetings and training sessions as required.

Key Criteria

• Good time management and planning
• Excellent Organisational skills
• Good on computerised systems – especially Microsoft
• Good written and verbal skills
• Have the ability to question
• God interpersonal skills
• Strong customer experience ethos

Benefits

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies
• Company Van, Fuel Card and Uniform

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.