Co-Chief Operating Officer

Zutec Inc.; London; Hybrid; GBP 90,000 - 150,000; Full time

Job summary

Zutec Inc. is seeking a Chief Operating Officer to drive operational excellence and enhance customer experience across its group companies. This C-suite role involves joint leadership, operational strategy, and team development, ensuring smooth integration of operations and continuous improvement. The ideal candidate will possess strong leadership skills and a proven record in complex environments, contributing to the company's growth and success.

Benefits

Private healthcare

Life Assurance

Cycle to work scheme

Enhanced Maternity/Paternity Leave

Employee Assistance Programme

Annual bonus opportunity

Professional studies subscription

Hybrid working

Summer and winter company parties

Competitive holiday allowance

Charity and volunteering days

Access to mental health first aiders

Company Pension scheme

Qualifications

• Strong leadership skills managing customer-facing operations teams.
• Proven ability in complex, multi-entity environments.
• Empathetic leadership with a customer-first mindset.

Responsibilities

• Co-lead operations across all group entities ensuring clarity and accountability.
• Define and execute a group-wide operations strategy.
• Identify and implement operational improvements.

Skills

Leadership

Operational Planning

Stakeholder Management

Process Design

Customer Satisfaction

Education

Bachelor's Degree or equivalent

Job description

About Us

Zutec & DFM Systems are a fast-growing technology company, providing cloud-based software for the construction property industry. Both offer best of breed solutions for Document Management, Quality Management, Handover Management and Asset Management. Today we have digitised over 35 million building documents, 1.5m+ building units, powering £250bn in building assets across the UK and Ireland. Our user-friendly and secure cloud-based software and mobile solutions save asset owners, contractors, housebuilders and developers time and money while meeting compliance throughout the building lifecycle.
We are a global company with offices in London & Dublin. It is an exciting time to join the group as we are progressively growing our team, providing opportunities for further career development and advancement for high achievers.

Purpose of the Role:

The C-Chief operating officer is a C-suite leadership role responsible for driving operational excellence and delivering a cohesive, high-quality customer experience across all group companies. This role ensures the successful delivery of customer onboarding, support, platform usage, renewals enablement, and continuous improvement in operational processes.

Working in partnership with a peer holding the same title, the Co-Chiefs will jointly lead all operational functions across the group, including integration of newly acquired operational teams as appropriate. They will agree them how oversight is allocated – by geography, product line, functional area, or other practical division – with the aim of ensuring aligned leadership, clear accountability, and consistent outcomes.

Key Responsibilities:

• Joint Leadership: Co-lead operations across all group entities, agreeing a division of responsibility to ensure clarity, accountability, and balance.
• Operational Strategy: Define and execute a shared group-wide operations strategy in line with company objectives, including the Operational Experience strategy for our customers from first touch points with Sales to becoming expert end users.
• Process Optimisation: Identify, implement, and monitor operational and tooling improvements to enhance speed, efficiency, quality, and scalability.
• Digital Experience: Partner with Product and Tech to enhance in-platform usability, onboarding flows, and support features.
• Team Development: Lead, mentor, and develop high-performing operational and operational teams across group companies.
• Cross-Functional Collaboration: Partner with Sales, Product, and Finance to ensure smooth pre-sales support, implementation planning, and post-sales delivery.
• Operational Integration: As acquisitions are made, there may be Operational teams that need to be integrated into the existing structure – this must be done smoothly with no customer or unwanted employee churn.
• Metrics and Reporting: Define operational and satisfaction KPIs in collaboration with the Senior Management Team (SMT), ensuring they demonstrably support and drive the company’s North Star Metrics. Build dashboards and reporting processes to monitor progress, guide decision-making, and support accountability.
• Commercial Awareness: Support revenue growth through operational planning, customer engagement strategies, capacity management, and risk mitigation.
• Governance: Ensure alignment with group-level compliance, risk, and data handling standards.
• People Leadership: Foster a strong team culture across group operations functions, focusing on professional development, internal progression, and minimizing undesired voluntary churn.

Key Competencies:

• Strong leadership skills with experience managing high-performing, customer-facing operations teams
• Proven ability to operate in complex, multi-entity environments
• Skilled in operational planning, process design, and team management
• Deep understanding of operational customer journey design to ensure customer satisfaction
• Empathetic leadership with a customer-first mindset
• Excellent stakeholder management and communication skills
• Experienced at merging disparate Operational models and teams for greater efficiency and shared culture
• Comfortable working collaboratively in a co-leadership model
• Able to lead the function while staying across the details to know when to jump in and when to step back
• Evidence-driven, with a deep understanding of how operational KPIs link to business outcomes
• Highly numerically literate, able to convert goals and activities into quantitative impact on company metrics

What we Offer?

We have a fantastic benefits package which is regularly reviewed and updated. Our benefits cover health and wellbeing, culture and career development. Some of our benefits include:

• Private healthcare
• Life Assurance
• Cycle to work scheme
• Enhanced Maternity/Paternity Leave
• Employee Assistance Programme
• Annual bonus opportunity
• Professional studies subscription
• Hybrid working
• Summer and winter company parties
• A very competitive holiday allowance
• Charity and volunteering days
• Access to mental health first aiders
• Company Pension scheme

Why Zutec & DFM Systems?

Throughout the group, our people contribute a powerful blend of talent, knowledge and experience that is embodied within the solutions and services we offer. Our core corporate values can be summed up by the acronym DATA – we like to say we’re a ‘DATA’-driven company.

Different - We celebrate diversity. Being bold enough to question convention is crucial to finding better ways to operate. We build on the unique strengths and ideas of our people to create solutions.

Agile - Technology never stands still, and neither do we. We are always on the lookout for new ways to do things and help our customers derive more value from their business and data to maintain a cutting edge.

Transparent - We are clear and open in the way that we function and communicate. We advocate respect and transparency to get the best from our colleagues, clients and industry regulators. Better visibility empowers better insights and decisions.

Achievement - We are passionate about outcomes and continual improvement. And we know these things matter to our people and our customers, so we focus on development. We help all our stakeholders gain tangible, measurable benefits that contribute towards quality and growth.

At Zutec & DFM Systems, our commitment to diversity and inclusion is at the core of who we are and what we do. We know that having diverse and inclusive teams has a positive impact on our business and customers and helps to generate better ideas to solve the complex problems of an ever-changing world. Being different is central to our DATA values, where we celebrate diversity and build on the unique strengths of our people. We know we’re all equally different, so no matter who you are, how you think, or where you’re from – you are welcome here!