CNC Technical Helpdesk & Scheduling Engineer

Mills CNC; Royal Leamington Spa; Remote; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Life assurance

Private healthcare

Employee discounts

Job summary

Mills CNC is seeking a Technical Helpdesk Support Engineer in the UK to provide first-line technical support to customers. You will diagnose machine issues by phone and email, schedule engineer visits, and log communications in Dynamics 365 while upholding health and safety standards.

You will collaborate with engineers and departments to share information, prepare reports, and maintain high service levels. Strong IT literacy and CNC fault-diagnosis experience are valued.

Qualifications

• Experience diagnosing faults in a technical environment; CNC experience desirable.
• Customer support, scheduling and coordination experience.
• IT literacy with Microsoft Office and D365.

Responsibilities

• Diagnose probable causes of machine issues with customers by phone and email.
• Book engineer visits and identify required parts.
• Log all communications in Dynamics 365 and share information per Quality Processes.
• Maintain compliance with health and safety protocols and procedures.
• Review engineer reports and communicate findings to Mills teams.

Skills

Communication

Customer focus

Scheduling

D365

IT literacy

Education

Engineering HNC or equivalent

Tools

D365

Microsoft Office

Job description

Mills CNC is seeking a Technical Helpdesk Support Engineer in the UK to provide first-line technical support to customers. You will diagnose machine issues by phone and email, schedule engineer visits, and log communications in Dynamics 365 while upholding health and safety standards.

You will collaborate with engineers and departments to share information, prepare reports, and maintain high service levels. Strong IT literacy and CNC fault-diagnosis experience are valued.