CMS Website Specialist — Hybrid, Impact & Growth

Bookingexperts; Chester; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Hybrid working opportunities

25 days annual leave + 8 Bank Holidays

Structured onboarding programme with a

Access to LMS and ongoing development

Job summary

Booking Experts is seeking a CMS Website Specialist to help customers maximise their use of our CMS platform. You will combine technical website work with advisory support, guiding restyling projects and onboarding for new clients.

Join a fast-growing SaaS company with a focus on ownership, innovation and customer success across Europe. The role offers hybrid working and opportunities to shape our CMS offering.

Qualifications

• At least 2 years of experience in web support, CMS management, or front-end development.
• Hands-on experience with HTML, CSS and CMS platforms.
• Strong customer service and stakeholder management skills.
• Ability to explain technical concepts clearly to non-technical users.

Responsibilities

• Supporting customers with CMS-related questions and technical website issues.
• Delivering practical advice and guidance to help customers improve their websites.
• Managing website restyling projects and implementing technical improvements.
• Making updates and customisations using HTML and CSS.
• Supporting onboarding projects and helping new customers successfully launch their websites.
• Identifying opportunities to improve CMS functionality, documentation and internal processes.
• Collaborating with Product, Development and Customer Success teams to improve customer outcomes.
• Acting as a knowledge-sharing partner for colleagues and supporting team development.
• Monitoring website quality, usability and performance to ensure customers achieve the best possible results.
• Contributing ideas and feedback that help shape the future of our CMS offering.

Skills

HTML

CSS

CMS management

Customer service

Education

Higher education qualification

Tools

CMS platforms

Job description

Booking Experts is seeking a CMS Website Specialist to help customers maximise their use of our CMS platform. You will combine technical website work with advisory support, guiding restyling projects and onboarding for new clients.

Join a fast-growing SaaS company with a focus on ownership, innovation and customer success across Europe. The role offers hybrid working and opportunities to shape our CMS offering.