CMS Website Specialist

Booking Experts B.V.; Chester; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Hybrid working

Salary reviews

25 days annual leave

Bank holidays

Onboarding buddy

Learning & development

Job summary

Booking Experts B.V. is seeking a CMS Website Specialist to help customers maximise their websites and our CMS platform. You’ll combine technical know-how with clear communication to deliver practical guidance, manage restyling projects and support onboarding for new customers.

In this hybrid role, you’ll work with Product, Development and Customer Success teams to improve CMS functionality, documentation and processes, while taking ownership of projects and driving positive outcomes for clients.

Qualifications

• A higher education qualification or equivalent level.
• At least 2 years of experience in web support, CMS management or front-end development.
• Hands-on HTML and CSS experience with CMS platforms.
• Strong customer service and stakeholder management skills.
• Ability to explain technical concepts clearly to non-technical users.
• Proactive and solution-oriented approach.
• Ability to work independently and own projects.
• Continuous improvement mindset and interest in optimising processes.

Responsibilities

• Support customers with CMS questions and technical website issues.
• Provide practical guidance to improve customer websites.
• Manage website restyling projects and technical improvements.
• Make updates and customisations using HTML and CSS.
• Support onboarding projects and help new customers launch.
• Identify opportunities to improve CMS functionality and docs.
• Collaborate with Product, Development and Customer Success teams.
• Share knowledge and support team development.
• Monitor website quality, usability and performance.
• Contribute ideas to shape the CMS offering.

Skills

HTML

CSS

CMS platforms

Customer support

Stakeholder mgmt

Onboarding

Problem solving

Job description

Do you enjoy combining technical expertise with customer-facing work? Are you passionate about websites, user experience and helping customers get the best results online? If so, we'd love to hear from you!

About Booking Experts

At Booking Experts, we're transforming the way hospitality businesses operate. Our all-in-one software platform helps holiday parks, campsites, hotels and accommodation providers manage reservations, automate processes and deliver exceptional guest experiences. We work with hospitality businesses across Europe and continue to grow rapidly. Our mission is simple: to help hospitality entrepreneurs spend less time on administration and more time focusing on their guests. As part of our team, you'll join a fast-growing SaaS company where innovation, ownership and customer success are at the heart of everything we do.

About The Role

As a CMS Website Specialist, you'll play a key role in helping customers get the most from their websites and our CMS platform. You'll act as a trusted advisor for customers while also supporting colleagues with your technical expertise and knowledge. This is a varied role that combines customer support, website optimisation, onboarding and project work. You'll help customers solve challenges, improve their online presence and make better use of our platform. At the same time, you'll contribute to internal improvements by identifying opportunities to enhance processes, documentation and the customer experience. We're looking for someone who enjoys taking ownership, working independently and contributing to the growth of both customers and the wider team.

What You'll Be Doing

• Supporting customers with CMS-related questions and technical website issues
• Delivering practical advice and guidance to help customers improve their websites
• Managing website restyling projects and implementing technical improvements
• Making updates and customisations using HTML and CSS
• Supporting onboarding projects and helping new customers successfully launch their websites
• Identifying opportunities to improve CMS functionality, documentation and internal processes
• Collaborating with Product, Development and Customer Success teams to improve customer outcomes
• Acting as a knowledge-sharing partner for colleagues and supporting team development
• Monitoring website quality, usability and performance to ensure customers achieve the best possible results
• Contributing ideas and feedback that help shape the future of our CMS offering

About You

We're looking for someone who combines technical expertise with strong communication skills and a customer-first mindset. You'll likely have:

• A higher education qualification or equivalent level of thinking and working.
• At least 2 years of experience in web support, CMS management, website implementation or front-end development.
• Hands-on experience with HTML, CSS and CMS platforms.
• Strong customer service and stakeholder management skills.
• The ability to explain technical concepts clearly to non-technical users.
• A proactive and solution-oriented approach.
• Experience working independently and taking ownership of projects.
• A continuous improvement mindset and an interest in optimising processes and customer experiences.

What You'll Bring

You're someone who enjoys solving problems and making things better. You combine technical knowledge with a genuine desire to help customers succeed and aren't afraid to take initiative when opportunities for improvement arise.

You communicate confidently, build trust with customers and colleagues, and enjoy working in a collaborative environment. Most importantly, you're motivated by delivering high-quality work and creating meaningful results for customers.

What We Offer

• A competitive salary based on your experience
• Annual salary reviews
• Hybrid working opportunities, combining time at home with time in our office
• 25 days of annual leave + 8 Bank Holidays
• A structured onboarding programme with a dedicated buddy
• Access to our Learning Management System (LMS), internal training and ongoing development opportunities
• The opportunity to make a real impact in a growing international SaaS company