CMDB & ServiceNow Admin — 3-Month Contract

OpticoreIT Limited; Dunstable; On-site; GBP 40,000 - 50,000; Part time

Job summary

Opticore IT is seeking a System Administrator for a 3-month contract inside IR35, with three days on site per week in Dunstable. You will work on CMDB administration and ITSM within ServiceNow for a major UK hospitality brand, maintaining and improving configuration data and service information.

The ideal candidate has CMDB/ServiceNow experience, ITIL/ITSM awareness, data governance skills, and strong Excel reporting capabilities, collaborating with multiple stakeholders to ensure accurate

Qualifications

• Hands-on CMDB/ServiceNow administration experience.
• Experience in ITIL/ITSM environments.
• Experience supporting data quality and governance initiatives.
• Proficient in reporting and Excel.
• Ability to gather and validate information from diverse stakeholders.

Responsibilities

• Maintain and improve CI, Service and Service Offering records in ServiceNow with cross-team collaboration to gather and validate information.
• Update CI attributes, ownership, support groups and relationships in ServiceNow.
• Validate Service and Service Offering records with Service Owners and Tower Leads.
• Run workshops to confirm ownership, support arrangements and escalation contacts.
• Track remediation of missing or inaccurate records using ServiceNow reporting.

Skills

CMDB/ServiceNow Administration

IT service Management

Data quality governance

Reporting & Excel

Stakeholder collaboration

Job description

Opticore IT is seeking a System Administrator for a 3-month contract inside IR35, with three days on site per week in Dunstable. You will work on CMDB administration and ITSM within ServiceNow for a major UK hospitality brand, maintaining and improving configuration data and service information.

The ideal candidate has CMDB/ServiceNow experience, ITIL/ITSM awareness, data governance skills, and strong Excel reporting capabilities, collaborating with multiple stakeholders to ensure accurate