CMDB Lead - ITSM & Data Integrity Champion

Betfred; Manchester; On-site; GBP 43,000 - 56,000; Full time

Benefits offered by this job

Competitive pay & pension

Discretionary bonus schemes

Annual leave increases with service

Online GP 24/7

Employee Assistance Programme

Enhanced Maternity & Paternity Pay

Wagestream early wage access

Job summary

Betfred is seeking a CMDB Manager to establish and own the Configuration Management Database across the technology estate in Manchester. The role focuses on building a robust CMDB platform, defining CI models, taxonomy and integration with ITSM processes to enable trusted data for IT decision making.

You will lead data quality, governance, and stakeholder engagement, delivering discovery automation and a clear framework for CMDB lifecycle management in a fast-paced betting and gaming environment.

Qualifications

• Demonstrable experience in Configuration Management, ITSM or IT Asset Management.
• Proven ownership or major contribution to CMDB implementation or maturity programme.
• Strong ITIL CM processes knowledge and integration with Change/Incident/Problem Management.
• Experience with ITSM platforms and CMDB modules (ServiceNow, BMC Helix, Ivanti).
• Ability to model configuration items, attributes and relationships for complex estates.

Responsibilities

• Lead design, build and populate the new CMDB with taxonomy, models and relationships per ITIL best practice.
• Act as primary product owner for the CMDB platform and coordinate vendor/internal development.
• Define and document CMDB processes, policies and procedures for approval and adoption.
• Establish discovery/import mechanisms to automate CI population.
• Ensure CMDB data accuracy, completeness and governance with KPIs and audits.
• Integrate CMDB with ITSM processes and tooling (Change, Incident, Service Catalogue).
• Provide training and guidance on CMDB usage and data ownership to teams.

Skills

Configuration management

ITSM

Data analysis

Stakeholder mgmt

ITIL

Education

ITIL v4 Foundation

Tools

ServiceNow

BMC Helix

Ivanti

Job description

Betfred is seeking a CMDB Manager to establish and own the Configuration Management Database across the technology estate in Manchester. The role focuses on building a robust CMDB platform, defining CI models, taxonomy and integration with ITSM processes to enable trusted data for IT decision making.

You will lead data quality, governance, and stakeholder engagement, delivering discovery automation and a clear framework for CMDB lifecycle management in a fast-paced betting and gaming environment.