CMDB Lead - Build & Govern IT Configuration (Hybrid)

Lorien; Manchester; Hybrid; GBP 48,000 - 64,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Lorien is seeking a CMDB Manager in Manchester to lead the new configuration management function, delivering governance, data integrity and strategic CMDB capabilities. The role partners with Service Management, Infrastructure, Change and Asset teams to embed CMDB across IT.

You will own the CMDB platform, drive adoption, and shape data-driven decision making at leadership level, with hybrid work arrangements and a comprehensive benefits package.

Qualifications

• Experience in Configuration Management, ITSM or IT Asset Management environments.
• Proven track record implementing or governing CMDB capabilities.
• Strong knowledge of ITIL CM and its interaction with Change/Incident/Problem.

Responsibilities

• Oversee the deployment and ongoing development of a new CMDB platform.
• Design and maintain configuration models, CI structures, attributes, classifications and service relationships.
• Serve as the primary owner of the CMDB product, managing integrations and enhancements.
• Develop and implement Configuration Management standards, policies, controls and governance.
• Introduce automation through discovery tools and data integrations to improve efficiency and accuracy.
• Take responsibility for data quality management, audits, reconciliation and lifecycle controls for CIs.
• Collaborate with Change, Incident, Problem and Asset Management to keep data current and trustworthy.
• Establish strong relationships with technical teams and data owners to ensure accountability.
• Deliver reporting, KPI dashboards, and metrics to support leadership decisions.

Skills

CMDB

ITSM

ITIL

ServiceNow

Ivanti

Governance

Data management

Stakeholder engagement

Analytical skills

Tools

ServiceNow

Ivanti

BMC Helix

Job description

Lorien is seeking a CMDB Manager in Manchester to lead the new configuration management function, delivering governance, data integrity and strategic CMDB capabilities. The role partners with Service Management, Infrastructure, Change and Asset teams to embed CMDB across IT.

You will own the CMDB platform, drive adoption, and shape data-driven decision making at leadership level, with hybrid work arrangements and a comprehensive benefits package.