Cluster Senior Groups & Events Manager - Central London Marriott Cluster

TN United Kingdom; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading hospitality company seeks a dynamic Cluster Senior Groups and Events Manager in Central London. This role requires managing key accounts and ensuring exceptional service during events. Ideal candidates will have event management experience and a strong focus on customer satisfaction.

Qualifications

• 2 years experience in event management or related area.
• Handles complex events and ensures high level service.

Responsibilities

• Manages relationships with key accounts and generates new business.
• Prepares event documentation and coordinates with departments.
• Maximizes revenue by up-selling and enhancing events.

Skills

Problem Solving

Customer Service

Education

High school diploma or GED

2-year degree in Hospitality

Job description

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Cluster Senior Groups & Events Manager - Central London Marriott Cluster, London

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Client:

Location:

London, United Kingdom

Job Category:

Hospitality

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EU work permit required:

Yes

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Job Reference:

573038a0af84

Job Views:

3

Posted:

15.05.2025

Expiry Date:

29.06.2025

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Job Description:

Marriott International’s Managed hotels in the Central London Cluster seek a dynamic, creative and customer focused Cluster Senior Groups and Events Manager for our amazing five properties:

• London Marriott Hotel County Hall
• London Marriott Hotel Maida Vale

The Cluster Senior Groups and Events Manager is responsible for managing the relationship of assigned key accounts and generating new business within their designated cluster of hotels, with a focus on Sports and Entertainment. The primary intent is to drive sales for the hotels in the cluster across all business segments. The Cluster Senior Groups and Events Manager will proactively manage relationships with multiple stakeholders and work in-conjunction with stakeholder hotels to ensure sales revenue targets are achieved.

The Cluster Senior Groups and Events Manager provides sales support at both a cluster and property level.

Job Summary

Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner’s primary contact (following turnover) on property and is responsible for his/her experience.

Education and Experience

• High school diploma or GED; 2 years experience in the event management or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Core Work Activities

Executing Event Operations

• Solve problems and/or suggest alternatives to previous arrangements if necessary.
• Leads pre-event and post-event meetings for assigned groups.
• Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.
• Manages customer budgets to maximize revenue and meet customer needs.
• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
• Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.
• Manages group room blocks and meeting space for assigned groups.
• Adheres to all standards, policies, and procedures.
• Celebrates successes and publicly recognizes the contributions of team members.

Executing the Sales and Marketing Strategy

• Up-sells products and services throughout the event process.
• Participates in customer site inspections and assists with the sales process when necessary.
• Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).

Managing Profitability

• Manages revenue and profitability associated with events.
• Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.
• Reviews billing and payments with clients.

Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service levels.
• Handles guest problems and complaints.
• Makes presence known to customer at all times during entire event process.
• Follows up with customer post-event.
• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
• Strives to improve service performance.
• Sets a positive example for guest relations.
• Reviews comment cards and guest satisfaction results with associates.
• Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.