Cluster Sales Manager- MICE

Dalata Hotel Group; Glasgow; On-site; GBP 35,000 - 50,000; Full time

Job summary

Dalata Hotel Group is seeking a Cluster Sales Manager- MICE in Glasgow, focusing on strategic growth and exceptional guest experiences. The role requires a dynamic leader with strong communication, analytical skills, and a minimum of 2 years in a similar position. Join a supportive work environment that values professional growth and innovation.

Benefits

Free employee meals on duty

50% Off F&B in all properties

Employee rate on rooms

30% off Friends & Family rate

Extra AL day for every year worked

Employee Assistance Programme

Cycle to Work Scheme

Development Opportunities through Dalata Academy

Qualifications

• Minimum 2 years’ experience in a similar position.
• Knowledge of the Glasgow market is essential.
• Ability to develop long-lasting relationships.

Responsibilities

• Manage key accounts within the conference and sports segments.
• Collaborate with teams to secure new business opportunities.
• Generate new business for hotels across the portfolio.

Skills

Effective communication

Analytical skills

Sales-focused

Relationship management

Job description

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Are you a dynamic leader with a passion for hospitality? At Dalata Hotel Group, we believe that exceptional teamwork and leadership are essential in the hospitality industry. We are currently seeking an experienced leader who is eager to take ownership, elevate their team, and drive outstanding performance while continuing their professional growth.

In this role, you will have a unique opportunity to shape the culture and success of your team and contribute to the hotel's overall strategy. If you are looking for your next career opportunity in a supportive environment that values innovation and excellence, we invite you to join our thriving community at Dalata Hotel Group.

As the Cluster Sales Manager- MICE, you will report to the Cluster Director of Sales. You will effectively guide and manage hotel operations, ensuring exceptional guest experiences, strategic growth, and high-performance standards while fostering a positive work environment and driving financial success.

Benefits

• Free employee meals on duty
• 50% Off F&B in all properties
• €/£60 employee rate on rooms for all Dalata-owned hotels
• 30% off Friends & Family rate
• Extra AL day for every year worked (5 days to a maximum of 5 days)
• Employee Assistance Programme.
• Cycle to Work Scheme/Transport Schemes
• SAYE (Save As You Earn Scheme)
• Pension access (Ask your HR Manager for local pension information)
• Development Opportunities through our Dalata Academy- support your career journey
• Staff Appreciation Initiatives, fun team-building activities and regular charity events
  
  

Your Job

• Effective account management of key accounts and agents within the conference, sports, weddings and crew segments, ensuring the hotel capitalises on all opportunities from these existing accounts.
• Collaborate with Account Management and Business Development Teams to nurture existing and secure new opportunities following the Dalata sales process.
• Develop and nurture relationships with non-accommodation venues that may have COOH/Crew opportunities
• Actively promote awareness and lead conversion of Weddings, Christmas, Graduation and themed events
• Represent the hotels at sales team meetings, internal & external customer-led events as appropriate.
• Adoption of all available tools to support efficient ways of working, including CRM, BI Tool, Market Intelligence Tools and Solver
  
  

Customer Facing- Owned Segments

• Develop and nurture relationships for the hotels with key national & global clients through ongoing account management.
• Focus on meetings, conferences, and functions for corporate and social events
• Generate new business and accounts for all hotels
• To participate fully in all sales activities, including telesales, sales calls, corporate entertaining, fam trips, social events, and overseas sales trips, as necessary.
• Identification and management of new opportunities in your market in line with the hotel strategy and across the wider Dalata portfolio.
• Work closely with Glasgow Convention Bureau and key Partners & DMCs for any Meeting or Group opportunities
  
  

Planning & Forecasting

• Collaborate with CDOS on proactive sales strategy and identifying & analysing opportunities to ensure they fit with the hotel's business strategy.
• Undertake monthly tracking of Conference In-House, Conference Out-of-House, Sports, and Crew segments in hotels to monitor enquiries and conversion levels.
• Timely production of monthly & ad hoc reports.
• Collaborate with M&E Manager on an aanalysis of meeting platforms to identify new opportunities
• Collaborate with Sales & Revenue on any new group or residential opportunities
• Execute actions from quarterly sales activity plans to support business needs.
  
  

What You’ll Need

• Minimum 2 years’ experience working within a similar position in hotels
• Effective communicator
• Be commercially aware with strong analytical skills, be able to understand key business indicators and competitive trends
• Excellent organisation and planning skills
• Ability to develop and build long-lasting relationships through account management, and promote cross-selling into the Dalata hotel group
• Experience of working with global clients & agencies
• Sales-focused and results-driven
• Knowledge of the Glasgow market is essential
  
  

About Us

Dalata Hotel Group – We bring the heart of hospitality to every hotel we own and operate. We view our growth and expansion plans as a means of spreading our unique approach to caring for our guests globally, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Hospitality

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