Cluster Sales Manager- MICE

Dalata Hotel Group plc; Glasgow; On-site; GBP 35,000 - 50,000; Full time

Job summary

Dalata Hotel Group is seeking a dynamic Cluster Sales Manager - MICE in Glasgow. The role involves managing key accounts, fostering relationships with clients, and contributing to hotel strategy while ensuring exceptional guest experiences. A candidate with sales-driven mentality and strong organizational skills is required.

Benefits

Free employee meals on duty

50% Off F&B in all properties

Employee rate on rooms for all Dalata-owned hotels

30% off Friends & Family rate

Extra AL day for every year worked

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Development Opportunities through Dalata Academy

Qualifications

• Experience working with global clients and agencies.
• Ability to develop long-term relationships.
• Knowledge of the Glasgow market.

Responsibilities

• Manage key accounts and agents within various segments.
• Develop relationships with clients and generate new business.
• Track monthly inquiries and conversions.

Skills

Communication

Commercial Awareness

Analytical Skills

Organizational Skills

Sales-Focused Attitude

Education

Minimum 2 years’ experience in hotel sales

Job description

Cluster Sales Manager - MICE

Are you a dynamic leader with a passion for hospitality? At Dalata Hotel Group, we believe that exceptional teamwork and leadership are essential in the hospitality industry. We are currently seeking an experienced leader who is eager to take ownership, elevate their team, and drive outstanding performance while continuing their professional growth.

In this role, you will have a unique opportunity to shape the culture and success of your team and contribute to the hotel's overall strategy. If you are looking for your next career opportunity in a supportive environment that values innovation and excellence, we invite you to join our thriving community at Dalata Hotel Group.

As the Cluster Sales Manager - MICE, you will report to the Cluster Director of Sales. Your responsibilities include guiding and managing hotel operations, ensuring exceptional guest experiences, strategic growth, and high-performance standards, while fostering a positive work environment and driving financial success.

Benefits

• Free employee meals on duty
• 50% Off F&B in all properties
• €/£60 employee rate on rooms for all Dalata-owned hotels
• 30% off Friends & Family rate
• Extra AL day for every year worked (up to 5 days)
• Employee Assistance Programme
• Cycle to Work Scheme/Transport Schemes
• SAYE (Save As You Earn Scheme)
• Pension access (please ask your HR Manager for local pension information)
• Development Opportunities through our Dalata Academy to support your career journey
• Staff appreciation initiatives, team-building activities, and charity events

Your Job:

• Manage key accounts and agents within conference, sports, weddings, and crew segments, ensuring the hotel capitalizes on all opportunities from these accounts.
• Collaborate with Account Management and Business Development Teams to nurture existing and secure new opportunities following the Dalata sales process.
• Develop and nurture relationships with non-accommodation venues with COOH/Crew opportunities.
• Promote awareness and lead conversion of weddings, Christmas, graduation, and themed events.
• Represent the hotels at sales meetings, customer events, and industry functions as appropriate.
• Utilize available tools such as CRM, BI tools, Market Intelligence, and Solver to support efficient working.

Customer Facing - Owned Segments

• Develop and maintain relationships with key national and international clients through ongoing account management.
• Focus on meetings, conferences, and social events for corporate and social clients.
• Generate new business and accounts for all hotels.
• Participate in sales activities including telesales, client meetings, entertainment, fam trips, and overseas sales trips.
• Identify and manage new opportunities in your market aligned with hotel and portfolio strategies.
• Work closely with Glasgow Convention Bureau, partners, and DMCs on meeting and group opportunities.

Planning & Forecasting

• Collaborate with the CDOS on proactive sales strategies and opportunity analysis.
• Track monthly inquiries and conversions in segments such as Conference In-House, Out-of-House, Sports, and Crew.
• Produce timely reports and analysis.
• Work with M&E on meeting platform opportunities.
• Coordinate with Sales & Revenue teams on group and residential opportunities.
• Implement actions from quarterly sales plans to support business needs.

What You’ll Need:

• Minimum 2 years’ experience in a similar hotel sales role.
• Strong communication skills.
• Commercial awareness with analytical skills to interpret business indicators and trends.
• Excellent organizational and planning skills.
• Ability to develop long-term relationships and promote cross-selling within the Dalata group.
• Experience working with global clients and agencies.
• Results-driven and sales-focused attitude.
• Knowledge of the Glasgow market is essential.

About Us

Dalata Hotel Group brings the heart of hospitality to every hotel we operate. Our growth aims to spread our unique approach to caring for guests worldwide, with presence in Ireland, the UK, Germany, and the Netherlands, and plans for further expansion in UK cities, Dublin, and Continental Europe.

We prioritize employee development through various internal programs designed to support career advancement. Dalata Hotel Group Plc is an inclusive employer, welcoming applications from all backgrounds and abilities. If you require accommodations during the application process, please specify your needs when applying.