Cluster Sales Lead - Hotels & Key Accounts

Sofitel Heathrow - Arora Group; Hounslow; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Complimentary on-site parking

Discounted employee friends & family

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle 2 work scheme

UK attraction discounts @ Merlin Enter

Taste card

Life assurance scheme

Wage stream

Employee assistance programme

Arora star employee recognition

Long service recognition award

Job summary

Sofitel Heathrow - Arora Group is seeking a proactive sales support professional to help the sales team across our Heathrow cluster. You will research and contact clients by phone, video or email, manage accounts and contribute to revenue targets.

You should have customer-facing hospitality experience, strong negotiation and communication skills, and the ability to build durable relationships with brands and clients, while delivering campaigns and promotions.

Qualifications

• Ideally at least one year’s experience in a customer facing hotel or hospitality department or in any other industry where the role has had some sales support function.
• Demonstrate self-confidence, energy and enthusiasm.
• Willing to adapt and change styles as and when necessary.

Responsibilities

• Work towards and meets agreed sales objectives and targets.
• Working towards delivering sales strategies and activities as agreed in the budget and sales plan and as directed by Line Manager.
• Develop account animation plans for account within the portfolio assigned to you to ensure maximum share from each account.
• Research potential new accounts, conduct telesales calls, carry out face to face appointments if necessary and demonstrate non face to face sales activity in line with agreed targets.
• Create and manage effective relationships with any brand partner sale / key account teams, Arora central teams and other Arora hotel or hotel cluster sales teams.
• Become conversant with appropriate brand standards and brand tools relating to sales activity.
• Manage customer relationships to ensure new sales opportunities are maximised, encourage repeat business and generally promote the wider Arora collection of hotels.
• Execute and communicate to customers and the market, Arora Group and relevant Brand marketing initiatives and promotions.
• Use public relations, marketing and social media resources and tools to improve sales effectiveness.

Skills

Team player

Customer facing

Negotiation skills

Persuasion skills

Computer literate

Under pressure

Commercial awareness

Relationship building

Job description

Sofitel Heathrow - Arora Group is seeking a proactive sales support professional to help the sales team across our Heathrow cluster. You will research and contact clients by phone, video or email, manage accounts and contribute to revenue targets.

You should have customer-facing hospitality experience, strong negotiation and communication skills, and the ability to build durable relationships with brands and clients, while delivering campaigns and promotions.