Cluster Reservations Agent

Peoplebank; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Service charge

Upselling incentives

Holiday allowance up to 25 days

Free meals on duty

Discounts on staying at our hotels

Training for personal development

Cycle to work scheme

Life Insurance and Company Pension

Uniform and dry cleaning

Volunteer day

Employee Assistance Programme

Staff events and incentives

Refer a Friend bonus

Job summary

The Marylebone Hotel, part of The Doyle Collection in London, seeks a Cluster Reservations Agent. You will be an ambassador for The Doyle Collection, handling bedroom reservations across The Marylebone, The Bloomsbury and The Kensington. The ideal candidate brings experience in a similar role and excellent communication skills.

Join a team dedicated to world-class service and contribute to a culture of hospitality excellence across our London portfolio.

Qualifications

• Experience in a similar reservations role.
• Excellent communication skills.

Responsibilities

• Promote hotel services to guests and potential guests.
• Develop and maintain product and local area knowledge.
• Complete daily reports (traces, arrival checks, no-shows, cancellations, proformas, backups).
• Maintain efficient correspondence, filing and organization.
• Champion LQA, Forbes and Hotel Service Standards.

Skills

Guest service experience

Communication skills

Job description

If you love making guests feel special and want to be a part of a great team that is passionate about hospitality, this opportunity to join us is perfect.

As a Cluster Reservations Agent you will be ambassador for the Doyle Collection and you will be passionate about delivering world class service to our guests. You will be dealing with the bedroom reservations for The Doyle Collection London portfolio consisting of The Marylebone, The Bloomsbury, and The Kensington. The ideal candidate will have experience in a similar role and excellent communication skills.

Key responsibilities include:

• Contribute to the profitability of the hotels by promoting hotel services to all existing and potential guests.
• Develop and maintain a high level of product knowledge and local area knowledge.
• Complete daily reports such as: Traces, arrival checks in advance, no show and cancellations, proformas, filing back ups, reservations made yesterday, daily task lists.
• Ensure efficiency through accurate correspondence, effective filing and overall organization.
• Champion LQA, Forbes and Hotel Service Standards.

The Perks of working for The Marylebone Hotel:

• Service Charge on top of your base salary
• Upselling incentives
• Holiday allowance increasing with length of service up to 25 days
• Free meals on duty
• 50% discount when dining with The Doyle Collection
• Discounted rates when staying in our hotels
• Training dedicated to personal development
• Cycle to work scheme
• Discounts in selected stores and online shops
• Life Insurance and Company Pension
• Complimentary uniform and dry cleaning
• One paid volunteering day per year
• Free access to the Employee Assistance Programme
• Hotel Incentives and rewards
• Staff summer parties, Christmas parties and regular team get togethers
• Refer a Friend bonus scheme

The Marylebone, London

Located just minutes from Oxford Street and in the heart of Marylebone Village, The Marylebone hotel provides easy access to the best that London has to offer. The excitement and buzz of Marylebone Lane, Oxford Street and Park Lane, the world-famous stores of Bond Street and Mayfair and the green spaces of Regents Park and Hyde Park are all just a short walk away.

The Doyle Collection

The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.

We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.