Cluster Operations Manager

iQ Student Accommodation; Bristol; On-site; GBP 30,000 - 42,000; Full time

Job summary

iQ Student Accommodation is looking for a Cluster Operations Manager to lead and oversee multiple sites in Bristol. This pivotal role focuses on enhancing student experiences through effective team management and operational excellence, promoting resident satisfaction while ensuring safety compliance. An enthusiastic leader with excellent communication skills will thrive in this innovative environment.

Benefits

Supportive team environment

Career growth opportunities

Generous employee benefits

Qualifications

• Management experience in hospitality or similar environments.
• Strong communication and leadership abilities.
• Enthusiastic approach to people management.

Responsibilities

• Coaching and developing team members to drive performance.
• Managing multiple accommodation sites efficiently.
• Ensuring compliance with health and safety regulations.

Skills

Leadership

Communication

Problem Solving

Job description

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iQ is one of the UK's biggest providers of student accommodation, committed to giving our 30,000 students in 76 sites across 29 UK cities their best year yet.

Our Cluster Operations Manager is responsible for all aspects of running efficient, safe, and profitable sites whilst focusing on the company's key objective of giving our students their best year yet! This role is an amazing opportunity for an ambitious individual looking to really make an impact on our students' experience with IQ! You will manage buildings both on site and remotely.

In a nutshell, being a Cluster Operations Manager means making sure the students who stay with us always feel at home. That could be coaching and leading your team or ensuring your sites are health and safety compliant. You might need to develop and maintain new and existing relationships with universities. You could be conducting monthly financial performance reviews or overseeing the organizing of an event for our students. No two days are ever the same, but you'll be part of an IQ family that will always have your back. Did we mention that's an IQ thing too?

Key Responsibilities

• Coaching, developing, and motivating your team to drive performance
• Management of multiple sites
• Having a proactive and strategic approach to people planning
• Promoting resident satisfaction and retention by actively attracting five-star reviews and ensuring any complaints and service issues are dealt with appropriately
• Being accountable for leasing performance in your cluster
• Conducting monthly financial performance reviews for each site
• Ensuring resident welfare and offering support services where appropriate
• Managing and monitoring compliance in line with health and safety standards
• Responsible for scheduling planned maintenance and reporting processes

What makes a great iQer?

First and foremost, we're looking for an enthusiastic leader who thrives in a get-stuff-done kind of environment. You won't mind rolling up your sleeves, with bags of leadership and great communication skills. You'll have some management experience, but that could be in a hotel, gym, or restaurant – we're much more interested in your people skills, personality, and potential.

In exchange, you'll receive loads of great benefits and the opportunity to work as part of a fun, supportive team in a business that's definitely going places.

Working at iQ is so much more than a job, it's the chance to carve out your future and build a career in a truly diverse and fun environment. Ready to feel like you've got the best job ever?