Cluster Manager

Life Services Group; Greater London; Remote; GBP 60,000 - 65,000; Full time

Benefits offered by this job

25 days annual leave

Car allowance

Up to 10% annual bonus

Private medical cover

4% pension contribution

Life assurance 2x salary

StaffShop discounts

EAP & OH services

Career progression

On-site parking

Job summary

Life Services Group is seeking a Cluster Manager to lead our South West London funeral homes and Portsmouth Road Care Centre. You will oversee around 15 branches and one care centre, travel between sites, and drive performance, compliance and brand presence across the cluster. A strong, empathetic leadership style is essential for this role.

You will report to regional leadership and guide Funeral Directors and senior staff to deliver excellent service and growth across the cluster.

Qualifications

• Experience managing multiple sites in a customer-facing service environment.
• Proven ability to lead senior managers and front-line teams.
• Track record of driving revenue, controlling costs and achieving targets.
• Full UK driving licence and access to own vehicle for regional travel.

Responsibilities

• Lead and develop teams across around 15 branches and one care centre.
• Oversee operations, compliance, and presentation standards across sites.
• Drive market growth, local brand awareness and community engagement.
• Manage cluster P&L, revenue, costs and funeral plan targets.
• Set professional standards and provide empathetic leadership.

Skills

Multi-site management

Team leadership

P&L management

Regulatory knowledge

Driving licence

Job description

Position: Cluster Manager

Location: South West London. You’ll cover around 15 funeral homes and our Portsmouth Road Care Centre across Kingston, Wimbledon, Morden, Epsom and Hampton Hill, with regular travel between sites.

Job Type: Full-Time, 38.33 hours per week

Salary: £60,000 - £65,000

Be there when families need you most, and lead the teams who make it happen

As Cluster Manager, you’ll lead our South West London funeral homes: around 15 branches stretching from Teddington, Hampton Hill and Molesey through Kingston, Surbiton, Wimbledon and Sutton to Epsom, Walton-on-Thames and Addlestone, plus our Portsmouth Road Care Centre, carrying out around 1,200 funerals a year. Reporting to the Head of Region for South London, you’ll lead the Funeral Directors and Senior Funeral Directors across the cluster, and through them every colleague in your branches. You’ll be the person who drives the business forward across the whole cluster, with a warm, welcoming way of leading that brings your teams with you.

The role at a glance

• around 15 branches
• 1 care centre
• 5 local business groups
• around 1,200 funerals a year

Your patch brings together trusted local names that have served their communities for generations, including Frederick W Paine, Ashton Maxwell, F.W. Chitty, Longhurst of Epsom and Walter G. Wortt.

When someone dies, families need to know they can rely on us completely. Your job is to make sure every team delivers that, every day, while building strong, successful local businesses.

What you’ll do

• Lead and develop your teams, through recruitment, coaching, 1:1s and appraisals, with a clear focus on performance
• Oversee and manage multiple sites, giving every branch and the care centre the same visible, hands-on leadership
• Drive operational excellence, owning care, compliance and presentation standards, and keeping every branch audit-ready
• Grow market share and brand awareness, with your own local marketing plan
• Oversee community engagement across the cluster, making sure our teams are known, trusted and present in the places they serve
• Drive the business forward, owning the cluster P&L, revenue, cost and funeral plan targets
• Set the standard for professionalism, empathy and integrity

What you’ll bring

• Proven experience managing and overseeing multiple sites or branches in a customer-facing, service-led environment
• Strong team management experience, including leading other managers, not just front-line teams
• Confidence managing performance and keeping teams focused on results
• P&L experience and a track record of hitting revenue, cost and sales targets
• An understanding of how to build brand awareness and a strong local presence
• A warm, welcoming attitude, with the confidence to lead your teams well and manage the cluster firmly when you need to
• A good understanding of operational and regulatory standards
• A full UK driving licence and access to your own vehicle for regional travel, plus flexibility to work some evenings, weekends and on-call

Funeral industry experience is welcome but not essential. If you’ve led multi-site teams in another service-led sector, we’d love to hear from you. Experience in a regulated, care-led sector, funeral plan sales, or an ILM or CMI qualification would also be a bonus. You’ll find full details in the job description.

Leading from the front with the support and benefits to succeed

This role offers a strong blend of reward, flexibility and support to help you lead effectively across your teams and region. In return, you’ll benefit from a package designed to support you in leading from the front, staying resilient in a fast-paced environment and continuing to progress within a national organisation.

• Time to recharge – 25 days’ annual leave plus bank holidays, giving you the headspace to reset and maintain balance.
• Supporting you on the move – £4,500 car allowance (role dependent) to support travel across your locations.
• Rewarding performance – Opportunity to earn up to 10% annual bonus, reflecting your impact on operational delivery and results.
• Healthcare when it matters – Private medical cover for you, providing reassurance and quicker access to treatment.
• Planning for your future – 4% matched pension contribution to help you build long-term financial security.
• Peace of mind – Life assurance cover at 2x your salary to support your loved ones.
• Everyday savings and perks – Access to MyStaffShop, our employee rewards platform, offering savings across high street and online retailers.
• Support when you need it – 24/7 Employee Assistance Programme, occupational health services and confidential counselling.
• Progressing your career – Clear development and progression pathways within a national, multi-site organisation.
• Making work easier – Free on-site parking available at most of our locations.

Why Dignity Funeral Directors, part of Life Services Group

Death is part of life, and being there for families when it matters is what we do. Do work that means something, in a business changing an industry for the better.

Dignity Funeral Directors is part of Life Services Group, alongside The Crematorium and Memorial Group (CMG), Simplicity Cremations, Dignity Legal Services and Farewill. Our vision is to be the UK’s leading end‑of‑life company, helping one in three people across the UK to plan for and deal with death, and we’re proud to be named in the FT 500 Best UK Employers 2026, and a top 50 employer.

Meaningful purpose. We’re there for families at or planning for the hardest moments of their lives. We set high standards for ourselves and aim to lead the industry.

Grow with us. Be part of a group with learning, apprenticeships and leadership routes across our brands, creating more opportunities for a fulfilling career.

Shape the future. We’re changing so we can be the UK’s number one end‑of‑life provider. You’ll have a say in that change. And you’ll see what it delivers, for families and for the bottom line.

FCA statement

Dignity Funeral Directors is part of Life Services Group, which includes FCA-regulated activities. Some roles may be subject to relevant training, screening, conduct and regulatory requirements. We’ll confirm this during the recruitment process.

Equality, diversity and inclusion

Our vision is to connect with our clients, colleagues, company and communities based on our principles, while celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives, to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.

Depending on the number of applications, we may close or extend the closing date for this role, so we recommend applying early.