Cluster M&E & Groups Executive

Clermont Hotel Group; Greater London; On-site; GBP 21,000 - 22,000; Full time

Benefits offered by this job

Wage stream

Discounts & perks

Refer a friend

Interest-free loans

Mental health support

Employee assistance

Be Well platform

Gym discounts

Cycle to work

Awards program

Social events

People Council

Volunteering days

Job summary

The Cumberland in London seeks a Cluster M&E & Groups Executive to drive Meetings & Events and group business across hotels. You will focus on maximizing revenue through superb event planning and client relationships, collaborating with internal teams to tailor solutions and ensure memorable experiences.

Lead end-to-end M&E bookings and work with sales and operations to deliver outstanding results, using market insights to spot growth opportunities and maintain meticulous attention to detail.

Qualifications

• Proven experience in M&E sales or event management, with a focus on delivering exceptional client experiences.
• Ability to build strong relationships with clients and internal teams.
• Strong organizational and multitasking skills to manage multiple events.

Responsibilities

• Manage end-to-end process for M&E bookings from inquiry to execution.
• Collaborate with sales and operations to deliver tailored event solutions.
• Identify trends and opportunities to grow M&E and group business.

Skills

M&E sales

Event management

Client relations

Attention to detail

Organizational skills

Market insights

Cross-team collaboration

Job description

The Cumberland

Contract: Full Time

Payment: Hourly

Salary: £15.29 per hour

The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers. Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town!

What You’ll Be Doing

As Cluster M&E & Groups Executive, you will play a vital role in driving our Meetings & Events (M&E) and group business initiatives across our hotels. Your primary focus will be on maximizing revenue through exceptional event planning and execution while building strong relationships with clients to ensure a seamless and memorable experience. You will collaborate with internal teams to create tailored solutions that meet the diverse needs of our clients, ensuring that every event reflects our commitment to warm, exceptional hospitality.

In this role, you will manage the end-to-end process for M&E bookings, from initial inquiries to final execution, working closely with sales and operations teams to deliver outstanding results. Your insights and market knowledge will help identify trends and opportunities for growth, while your organizational skills will ensure that all details are handled meticulously.

What You’ll Bring

• Proven experience in M&E sales or event management, with a focus on delivering exceptional client experiences
• Strong interpersonal and communication skills, with the ability to build rapport and trust with clients and colleagues alike
• A proactive approach to problem-solving, with the ability to think creatively to meet client needs
• Exceptional attention to detail and organizational skills to manage multiple projects simultaneously
• A passion for delivering outstanding service and a desire to learn and grow within the hospitality industry
• Ability to analyze market trends and provide insights to drive business growth
• A collaborative mindset, comfortable working across teams to achieve common goals

What You’ll Get In Return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You Work Hard, So We’ll Always Help Your Money Work Hard For You! Some Of The Great Things You Can Take Advantage Of Include

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.