Maintenance Team Leader

The Cumberland; Greater London; On-site; GBP 36,000 - 39,000; Full time

Benefits offered by this job

Pension

Healthcare schemes

Staff meals on duty

Job summary

The Cumberland in London is seeking a hands-on Maintenance Team Leader to keep the hotel running at its best, from guest rooms to the plant room.

You’ll lead by example, motivate the team, respond swiftly to maintenance requests, and contribute to a seamless and exceptional guest experience.

This role focuses on proactive maintenance, health and safety compliance, and cost-conscious operations.

Qualifications

• Leadership that inspires a proactive team.
• Detail-oriented mindset ensuring top condition.
• Passion for creating positive guest experiences.
• Practical knowledge of maintenance operations in a hotel.
• Commitment to safety, compliance and cost-effective practices.

Responsibilities

• Support Maintenance Manager in delivering a proactive maintenance program.
• Lead and motivate the maintenance team to high standards.
• Respond swiftly to maintenance requests to minimise disruption.
• Conduct regular inspections to meet health, safety and legal standards.
• Assist with cost control and supplier management.

Skills

Leadership

Detail-oriented

Guest experience focus

Maintenance operations

Safety & compliance

Job description

Contract: Full Time
Payment: Hourly
Salary: £17.95 per hour

The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers. Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town!

What you’ll be doing

As Maintenance Team Leader, you will play a hands-on role in maintaining the smooth operation of our beautiful hotel. From the guest rooms to the plant room, and everything in between, you’ll ensure the hotel is always running at its best.

You’ll lead by example, inspiring your team to carry out planned and reactive maintenance with precision and pride. Whether it’s fixing a small issue or supporting larger projects, your expertise and attention to detail will contribute to creating a seamless and extraordinary guest experience.

• Supporting the Maintenance Manager in delivering a proactive maintenance program across the hotel.
• Leading and motivating the maintenance team to ensure work is carried out efficiently and to the highest standard.
• Responding swiftly to maintenance requests, minimizing disruption to guest experiences.
• Conducting regular inspections to ensure all areas meet health, safety, and legal standards.
• Assisting with cost control and supplier management to maintain a well-functioning department.

What you’ll bring

• Leadership skills that inspire a collaborative and proactive team.
• A detail-oriented mindset, ensuring everything is in top condition.
• A genuine passion for creating positive guest experiences.
• Practical knowledge of maintenance operations, ideally in a hotel or similar environment.
• A commitment to safety, compliance, and cost-effective practices.

What you’ll get in return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.