Cluster Learning & Development Officer - Central London Cluster Marriott Hotels

TN United Kingdom; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hospitality company in Central London is seeking a dynamic Learning & Development Officer. This role involves driving training initiatives, supporting associates, and ensuring compliance with training standards across five properties. The ideal candidate will possess strong communication skills, be highly organized, and have a background in HR training. Join a team dedicated to fostering a diverse and inclusive environment.

Qualifications

• Assist in driving training and development activities.
• Provide HR support for associates.
• Create and deliver training programs.

Responsibilities

• Lead the creation and delivery of training programmes.
• Monitor enrolment and attendance to training classes.
• Develop training program plans linked to organizational goals.

Skills

Influential communication

Strong design skills

Effective coaching

Highly organized

Education

High School completion

CIPD certification

Tools

Microsoft Office

Job description

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Cluster Learning & Development Officer - Central London Cluster Marriott Hotels, London

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Client:

Location:

London, United Kingdom

Job Category:

Hospitality

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EU work permit required:

Yes

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Job Reference:

4248b4fdd5f4

Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

POSITION SUMMARY

Marriott International’s Managed hotels in the Central London Cluster seek a dynamic, creative and customer-focused Learning & Development Officer for our amazing five properties:

As a Learning & Development Officer you will assist the Cluster TA and L&D Manager and the Cluster Human Resources Team in driving all training and development activities within the cluster of five properties. You will maintain positive internal and external relationships with both associates and managers. You'll lead by example as an enthusiastic learner and be a go-to person for all things L&D. Additionally, you will provide a consistently high standard of administration support to the key stakeholders and supports in the achievement of the business goals and strategies of the company.

CANDIDATE PROFILE

Skills and Knowledge
• Influential communication skills (verbal, listening, writing)
• Strong design, delivery and presentation skills, particularly in guest service and customer service
• Confident Learning Management System user
• Effective coaching skills and understanding of the talent life cycle
• Previous user of Microsoft Office systems such as Outlook, Word, Excel, PowerPoint
• Excellent typing speed and accuracy of spelling and grammar, layout and content formation essential
• Highly organized, time-conscious and efficient approach to daily, weekly and monthly schedules
• Ability to manage varying needs and prioritizing to ensure best business results

Education or Certification
• High School completion or equivalent required
• Chartered Institute of Personnel and Development student (or similar) certification preferred or a willingness to study

MAIN JOB RESPONSIBILITIES

As a Learning & Development Officer, your role is key in ensuring all associates are equipped with knowledge and skills to carry out their work activities effectively. You will be taking a strategic approach on training, assessing the needs within the organisation and deliver the trainings required as such. The Learning & Development Officer will provide a comprehensive, confidential overall HR support for the team and associates.

Administering Employee Training Programs
- Leads the creation and delivery of training programmes that are satisfactory to all relevant parties in the organisation, such as associates, supervisors, and their line managers.
- Promotes and informs employees and managers about all available training programs, such as Core Trainings, Statutory, Mandatory, Compliance, Take Care, Health & Safety etc.
- Ensures that all statutory and health & safety training requirements are met as per company brand standards

Evaluating Training Programs Effectiveness
- Monitors enrolment and attendance to training classes
- Meets regularly with participants and departmental leaders to assess progress
- Oversees the reporting of training completion and proactively communicates accordingly across multiple hotels and departments
- Partners with operational leaders to assess departmental training needs, including supporting in the development of associates during their probationary period such as 30,60 and 90 days reviews
- Proactively communicates across our properties on completion updates and new training opportunities

Developing Training Program Plans
- Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance
- Ownership of our Departmental Trainers initiative. This group of associates will be supporting the Talent Development Officer in enhancing their team’s training and new starter onboarding experience
- Makes any necessary adjustments to training methodology and/or re-trains as appropriate
- Aligns current training and development programs to effectively impact key business indicators
- Establishes guidelines so employees understand expectations and parameters
- Develops specific training to improve service performance
- Drives brand values and philosophy in all training and development activities
- Incorporates development as a component of departmental meetings with a focus on continuous improvement
- Ensures that managers are complaint with 30-60-90-day reviews and that annual reviews are up to date

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.