Cluster Sales Executive

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a dynamic team as a Cluster Sales Executive, where you will drive revenue through MICE packages and services. This role involves identifying new business opportunities, building strong client relationships, and achieving sales targets. You will implement strategic sales plans, manage corporate accounts, and represent the hotel cluster at key industry events. With a focus on customer satisfaction and loyalty, you will play a key role in shaping the future of the MICE sales division. If you are passionate about hospitality and events, this opportunity offers a pathway to a rewarding career in a leading hospitality network.

Benefits

Pension Scheme

Discount Card for Accor Hotels

Complimentary UK hotel stays

Training & Development

Additional holidays with service

International Development Opportunities

Recommend a friend scheme

Employee Advisory Service

Qualifications

• Minimum 2 years’ experience in MICE or corporate sales.
• Strong communication and interpersonal skills are essential.
• Self-motivated with a passion for exceeding targets.

Responsibilities

• Develop and implement strategic sales plans for MICE.
• Manage and grow a portfolio of corporate and agency accounts.
• Conduct regular client meetings and maintain CRM records.

Skills

Sales Strategy

Client Relationship Management

Communication Skills

Organizational Skills

Networking

Presentation Skills

Time Management

Customer Service

Education

Experience in MICE or Corporate Sales

Fluency in English

Tools

Opera Cloud

Delphi FDC

Lanyon/Cvent

Job description

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As a Cluster Sales Executive, you will be responsible for generating revenue through the sale of MICE (Meetings, Incentives, Conferences, and Exhibitions) packages and services to corporate clients and business groups. Your primary objective will be to identify new business opportunities, build strong client relationships, and achieve sales targets.

Key Responsibilities:

• Develop and implement strategic sales plans to drive revenue across MICE, business groups, sports, and entertainment segments.
• Proactively identify, develop, and convert new leads across the hotel cluster through prospecting, networking, and client outreach.
• Manage and grow a portfolio of corporate, agency, sports, and entertainment accounts, maintaining regular and meaningful engagement.
• Build strong client relationships by understanding their needs and delivering tailored solutions.
• Prepare and present professional proposals, contracts, and pricing agreements to prospective clients.
• Conduct regular client meetings, site inspections, and sales calls to maximise conversion and account growth.
• Maintain strong pre- and post-event communication to encourage loyalty and repeat business.
• Support the MICE and Groups Sales Team during peak periods with enquiry handling and event conversion.
• Organise and support marketing activities such as Famtrips, site visits, ALL loyalty evenings, trade shows, and client events.
• Represent the hotel cluster at key external networking events, exhibitions, and industry functions to build brand visibility and business connections.
• Stay informed about industry trends, competitor activity, and market opportunities to remain competitive and identify new prospects.
• Maintain up-to-date CRM records, tracking all client interactions, leads, and booking pipelines accurately.
• Provide timely and accurate sales reports, forecasts, and performance updates to management.
• Achieve or exceed individual and team sales targets, conversion rates, and client satisfaction goals.
• Collaborate on ad-hoc sales projects and initiatives as assigned by the Cluster Sales Manager.

Job Description

As a Cluster Sales Executive, you will be responsible for generating revenue through the sale of MICE (Meetings, Incentives, Conferences, and Exhibitions) packages and services to corporate clients and business groups. Your primary objective will be to identify new business opportunities, build strong client relationships, and achieve sales targets.

Key Responsibilities:

• Develop and implement strategic sales plans to drive revenue across MICE, business groups, sports, and entertainment segments.
• Proactively identify, develop, and convert new leads across the hotel cluster through prospecting, networking, and client outreach.
• Manage and grow a portfolio of corporate, agency, sports, and entertainment accounts, maintaining regular and meaningful engagement.
• Build strong client relationships by understanding their needs and delivering tailored solutions.
• Prepare and present professional proposals, contracts, and pricing agreements to prospective clients.
• Conduct regular client meetings, site inspections, and sales calls to maximise conversion and account growth.
• Maintain strong pre- and post-event communication to encourage loyalty and repeat business.
• Support the MICE and Groups Sales Team during peak periods with enquiry handling and event conversion.
• Organise and support marketing activities such as Famtrips, site visits, ALL loyalty evenings, trade shows, and client events.
• Represent the hotel cluster at key external networking events, exhibitions, and industry functions to build brand visibility and business connections.
• Stay informed about industry trends, competitor activity, and market opportunities to remain competitive and identify new prospects.
• Maintain up-to-date CRM records, tracking all client interactions, leads, and booking pipelines accurately.
• Provide timely and accurate sales reports, forecasts, and performance updates to management.
• Achieve or exceed individual and team sales targets, conversion rates, and client satisfaction goals.
• Collaborate on ad-hoc sales projects and initiatives as assigned by the Cluster Sales Manager.

Qualifications

• Minimum 2 years’ experience in a role related to MICE or Corporates in the hotel industry – MICE Preferential
• Excellent communication, presentation & interpersonal skills - A strong team player
• Excellent organizational and time management abilities, with a keen attention to detail.
• Ability to work independently as well as collaboratively in a fast-paced, team-oriented environment.
• Self-motivated and results-oriented, with a passion for exceeding targets and delivering exceptional customer service.
• Experience in the following systems desirable: Opera Cloud, Delphi FDC, and Lanyon/Cvent
• Fluent in English - spoken & written.

Additional Information

• Pension Scheme
• A Discount Card to be used in Accor Hotels Worldwide
• Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
• Training & Development
• Additional holidays with service
• International Development Opportunities
• And more: recommend a friend scheme; Employee Advisory Service

In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom.

Documentation is required at interview stage (for EU Nationals share code requested to check EU Settled/Pre-Settled status

Join our dynamic team and play a key role in shaping the future of our MICE and business groups sales division. If you are a motivated and ambitious sales professional with a passion for hospitality and events, we want to hear from you! Apply now to embark on an exciting career journey with Accor London South Bank Hotels.

One more thing… By working at Accor London South Bank Hotels you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

"Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities.Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration."

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