Cluster Hotel Manager (m/f/d) - Northern Europe

Ruby Group; Greater London; On-site; GBP 90,000 - 140,000; Full time

Benefits offered by this job

Mobility allowance

Talent scouting bonus

F&B credit

Staff rates

Job summary

Ruby Hotels is seeking a Cluster Hotel Manager for Northern Europe to lead one of our hotels as a true host while coordinating across the Ruby Zoe, Ruby Lucy, Ruby Stella, Ruby Molly and Ruby Frida properties.

You will travel between sites, develop teams, manage budgets and drive Lean Luxury standards. We value hands-on leadership, strong commercial acumen and excellent guest relationships, with English fluency as a must.

Qualifications

• Several years of experience in an operational leadership role within lifestyle hotel or hospitality industry.
• Strong commercial acumen with knowledge of POS and PMS systems (Opera Cloud is a plus).
• Inspiring, charismatic leader who motivates people while staying approachable, authentic and hands-on.
• Natural host with excellent communication skills, building genuine connections with guests, teams and partners alike.
• Leads by example, participates in operations and rolls up sleeves.
• Fluent in English; any additional European language is a welcome bonus.

Responsibilities

• Be the go-to person for Ruby Zoe in London and work with hotel managers across the cluster.
• Represent Ruby Zoe, Ruby Lucy, Ruby Stella, Ruby Molly and Ruby Frida and stay connected with on-site teams.
• Build and develop high-performing teams by recruiting, onboarding and nurturing talent.
• Lead by example and drive hands-on operations across the cluster.
• Monitor budgets, forecasts and costs across the cluster.
• Drive continuous improvement through strategic planning.
• Ensure Ruby Spirit and Lean Luxury standards are consistently applied across every hotel in the cluster.

Skills

Leadership experience

Commercial acumen

English fluency

People development

Tools

Opera Cloud

Job description

At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better together. At Ruby, we keep breaking new ground.

Hey Sunshine,

You think travelling is more than just the next summer holiday, but the feeling of being at home anywhere in the world? That your workplace should be a place with personality and soul, where new ideas come to life? Then you are the missing olive in our Martini, the missing melody in our music and the heartbeat of our Ruby Hotels in Northern Europe.

As Cluster Hotel Manager (all genders) for Northern Europe, you are the connecting force between our hotels across the region – Ruby Lucy, Ruby Zoe and Ruby Stella in London, Ruby Molly in Dublin, and Ruby Frida in Stockholm. At your home base, you lead one of our hotels as a true host, shaping the local spirit and making sure everything runs smoothly.

At the same time, you keep an eye on the bigger picture, regularly visiting the other hotels to ensure they all perform strongly, operate seamlessly, and stay true to the Ruby way. You combine strategic thinking with a genuine passion for hospitality and love not only managing hotels but continuously developing them and taking them to the next level.

We are a fast-growing hospitality group with existing hotels and workspaces in some of Europe’s most exciting locations and many more projects under construction. We break new ground with our Lean Luxury philosophy, creating a contemporary and affordable form of luxury.

Join us and make it your own story

Trust Us, You Won't Get Bored, As You

• are the go-to person for Ruby Zoe in London – for your team, our guests, and external service providers and partners alike.


• represent Ruby Zoe as well as Ruby Lucy, Ruby Stella, Ruby Molly and Ruby Frida, working closely with the Hotel Managers across your cluster and staying connected with the teams on site.


• build high-performing teams by recruiting, onboarding and developing your people at Ruby Zoe while fostering a positive, collaborative culture across the entire cluster.


• Lead by example – you're not just managing from the sidelines, you're part of the team and always ready to roll up your sleeves.


• keep a close eye on the numbers, ensuring budgets are met, forecasts are on point and costs stay under control across your cluster.


• spot opportunities before others do, continuously improving processes, driving performance and staying one step ahead through strategic planning.


• live and breathe the Ruby Spirit, making sure our style, quality standards and Lean Luxury philosophy come to life consistently across every hotel in your cluster.

We've Been Waiting For You, Since You Have/are

• several years of experience in an operational leadership role within the lifestyle hotel or hospitality industry


• strong commercial acumen and solid knowledge of POS and PMS systems (Opera Cloud is definitely a plus)


• an inspiring and charismatic leader who knows how to motivate people while staying approachable, authentic and hands-on


• a natural host with excellent communication skills, building genuine connections with guests, teams and partners alike


• someone who leads by example, enjoys being part of the operation and never hesitates to roll up their sleeves


• fluent in English; any additional European language is a welcome bonus

What's in for you? That's how we groove:

Ruby, Ruby, Ruby

• your style, your smile, your ideas – bring your personality to work. Maybe even with a new tattoo, piercing or hair colour on us?


• better together – at work, during team events or just because it’s Monday

'Cause I'm having a good time

• sip, snack, repeat - with your Ruby F&B-Credit


• no more excuses – we support your sports program


• LEGEN...wait for it...DARY staff rates - for you and your travel buddy

Money, Money, Money

• no matter how you get to work – a mobility allowance comes on top


• take it to the next level – secure yourself some extra cash through talent scouting, positive reviews and an individual bonus agreement

Ain't no mountain high enough

• level up your game – trainings, coaching, and mentoring, you get the chance to grow, just like Ruby does


• innovation is part of our DNA – Lean Luxury, paperless, cashless, … you name it

Where have you been so long?

Whether you’re a social butterfly with a flair for cocktail-shaking, a creative soul with an eye for design, or a pro at planning and behind-the-scenes magic - there’s a place for you at Ruby. We’re always looking for friendly faces and passionate team players.

Not perfect CVs, but great personalities, who’ll help us create hotels and workspaces with character and soul. So, whatever makes you tick, join us and start your Ruby story.

Diversity, Equity & Inclusion

We believe that...

• you can love whoever you want to


• you should decide for yourself whether and with which pronouns you would like to be addressed


• you can be proud of your heritage and culture


• you don't have to justify your religion or world view


• you are good, just as you are and make our team and Ruby's diversity unique

We can't deal with: isms

Racism, sexism, heterosexism, antisemitism, and such kind of isms are not tolerated here.

If you want to know what to expect, listen to our Ruby Stories:

www.ruby-hotels.com/stories

Get to know our People & Culture Team

Any questions about our pitch? Then contact us at [e-mail] or [phone].

Your Ruby Recruitment Team