Cluster Front Office Manager

Warner Hotels; Tye; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Gym access

Meal discount

Pension

Career development

28 days leave

Cycle to work

Break discounts

Life assurance

Free parking

Family friendly

Refer a friend

Rewards portal

Discount platform

On-demand wages

Employee Assistance Programme

Care concierge

Long service awards

Job summary

Sinah Warren, part of the Warner Hotels Group, is seeking a Cluster Front Office Manager to lead front office operations across the hotels, delivering exceptional guest experiences from arrival to departure. You will oversee reception, porterage and guest services, drive engagement, and optimise revenue through strong leadership and collaboration.

Based at Sinah Warren on Hayling Island, you will lead, coach and develop reception and night teams, maintain health and safety standards, partner

Qualifications

• Proven leadership experience in front office or hospitality operations.
• Commercial acumen with budgeting and revenue generation experience.
• Excellent communication and problem-solving skills.
• Ability to lead and inspire a diverse team in a fast-paced environment.
• Strong knowledge of reservations systems, guest service standards, and sales techniques.

Responsibilities

• Deliver outstanding guest experiences by ensuring reception, holiday sales, and night teams provide warm, attentive service at every touchpoint.
• Respond quickly to unexpected challenges to maintain smooth operations and guest satisfaction.
• Drive holiday sales by coaching the team to promote packages and experiences, contributing to revenue growth.
• Be an expert in the rebooking process and drive onsite break sales.
• Collaborate with housekeeping, F&B, and other departments for seamless guest experiences.
• Lead, coach, and develop reception and night teams with a culture of trust and growth.
• Monitor performance metrics and guest feedback to refine strategies and improve results.
• Ensure compliance with health, safety and data protection standards.

Skills

Leadership

Hospitality operations

Customer service

Budgeting

Revenue management

Communication

Problem solving

Team development

Reservations systems

Sales techniques

Job description

The Cluster Front Office Manager leads the Front Office operations across the hotels within the cluster, to deliver exceptional guest experiences aligned with Warner Hotels' brand standards, from arrival to departure. The role oversees reception, porterage, and guest services to ensure smooth arrivals, departures, and personalised stays, across the hotels. They Drive team engagement, operational efficiency, and commercial performance through effective leadership, training, and collaboration. Maintain compliance with health and safety standards, optimise revenue opportunities, and champion service excellence across all guest-facing touch points.,

• Deliver outstanding guest experiences by ensuring reception, holiday sales, and night teams provide warm, attentive, and accurate service at every touchpoint.
• Stay poised and ready to respond to unexpected challenges, adapting quickly to maintain smooth operations and guest satisfaction.
• Drive holiday sales performance by coaching the team to confidently promote packages and experiences, contributing to revenue growth while maintaining integrity and care in every recommendation.
• Be an expert in the rebooking process & drive onsite break sales
• Curiously challenge existing processes by introducing innovative ideas that enhance efficiency, improve guest journeys, and elevate service standards.
• Maintain world-class standards in front office operations through continuous refinement of procedures, technology use, and team training.
• Keep promises by ensuring accurate reservations, billing, and guest communications, delivering commitments on time and to the highest standard.
• Champion collaboration by working closely with housekeeping, F&B, and other departments to ensure seamless coordination and exceptional guest experiences.
• Lead, coach, and develop the reception, holiday sales, and night teams, fostering a culture of trust, open communication, and professional growth where every voice is valued.
• Monitor performance metrics, guest feedback, and occupancy trends, using insights to refine strategies and improve results.
• Ensure compliance with health, safety, and data protection standards, creating a safe and professional environment for guests and team members. Strong knowledge of reservations systems, guest service standards, and sales techniques.
• Proven leadership experience in front office or hospitality operations.
• Commercial acumen with experience in budgeting and revenue generation.
• Excellent communication and problem-solving skills.
• Ability to lead and inspire a diverse team in a fast-paced environment. Join our team at Sinah Warren part of the Warner Hotels Group. Set within magnificent grounds, Sinah Warren is part of the Warner Hotels Group. This beautiful, coastal, 258-bedroom hotel with a theatre, purpose-built spa, and leisure facilities (including gym and both indoor and outdoor pools), restaurant and bar is located on Hayling Island off the Hampshire coast close to Portsmouth.

Looking to take the next step in your career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you're free to be yourself, make an impact, and thrive in a tight-knit team that creates truly unique guest experiences. At Warner Hotels, we're more than just a place to stay, we're a place where guests come to make memories, discover new experiences, and feel truly cared for.

• Free use of gym and leisure facilities
• 60% discounted food onsite
• Pension scheme
• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
• 28 days annual leave per year (Inclusive of Bank Holidays)
• Cycle to Work Scheme
• 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family
• Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions
• Life Assurance
• Free Car Parking onsite
• Family Friendly policies
• Refer a friend scheme
• Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
• Access to a discounts platform including a points based discount plan to increase your retail discounts
• Access your wages on demand through Aslan
• Employee Assistance Programme
• L&G Care Concierge
• Glow Getters and Long Service Awards
• Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter.