Front Office Supervisor - Harrogate

Warner Hotels; Harrogate; Sur place; GBP 26 000 - 34 000; Plein temps

Avantages offerts par ce poste

60% discounted food onsite

Pension scheme

28 days annual leave (Bank Holidays)

Cycle to Work Scheme

Life Assurance

Free Car Parking onsite

Employee Assistance Programme

Aslan rewards portal

Résumé du poste

Warner Hotels is seeking a Front Office Supervisor to lead the reception team on shift, ensuring an exceptional arrival, stay, and departure experience for every guest. You will coordinate with other departments, resolve issues calmly, and drive service improvements with a positive, empowering leadership style.

The role emphasizes guest advocacy, smooth communication, and adherence to health, safety and GDPR/compliance practices while supporting upselling and accurate billing.

Qualifications

• Lead on-shift operation across the department.
• Monitor standards and efficiency in all areas.
• Coordinate with managers to resolve issues promptly.
• Ensure safe, compliant service and guest safety.

Responsabilités

• Serve as the main guest contact during the shift.
• Handle queries, complaints, VIPs with professionalism.
• Maintain visibility in public areas to support engagement.
• Take decisive action during emergencies or issues.

Connaissances

Leadership

Communication

Time management

Problem solving

Crisis management

Outils

iStay

Maestro

Description du poste

Warner Hotels are recruiting for a Front Office Supervisor. The role anticipates guest needs, resolves challenges calmly, and maintains smooth communication across departments. Through curiosity and continuous improvement, the Supervisor elevates service delivery, efficiency, and guest advocacy. Rooted in collaboration and commitment, this role nurtures a positive, guest focused culture where the team feels supported and empowered., The Front Office Supervisor is to act as the on shift operational leader, and ensures an exceptional arrival, stay, and departure experience for every guest, leading the reception team with warmth, confidence, and professionalism., Operational Oversight

Operational Oversight

• Act as the on-shift leader across the department.
• Monitor operational standards and efficiency in all areas.
• Coordinate with department managers to resolve issues promptly.
• Reallocate resources during busy periods to maintain service levels.
• Motivate teams and lead by example with a positive, collaborative approach.
• Conduct thorough shift handovers to ensure smooth continuity.
• Prepare shift reports on key events, feedback, and challenges.
• Communicate urgent matters to senior leadership promptly.

Guest Service & Experience

• Serve as the main guest contact during the shift.
• Handle queries, complaints, VIPs, and special requests professionally.
• Maintain visibility in public areas to support engagement and satisfaction.

Health, Safety & Compliance

• Ensure adherence to H&S regulations, hygiene standards, and company policies.
• Act as the person responsible for emergency procedures, fire safety, and first aid.
• Complete incident reports and elevate as needed.

Financial & Commercial Awareness

• Monitor upselling opportunities.
• Ensure correct cash handling and billing processes.
• Support cost control while protecting guest experience.

Event & Function Support

• Liaise with organisers and internal teams to ensure requirements are met.

Problem Solving & Crisis Management

• Take decisive action during emergencies or unexpected issues.
• Coordinate teams to minimise disruption and ensure guest safety
  Front Office operations and hospitality service standards.
• Guest experience principles and complaint resolution techniques.
• Hotel systems (iStay, Maestro) and GDPR/PCI compliance.
• Health & safety, fire safety, and compliance requirements.
• Ability to lead and motivate guest-facing teams effectively during shift.
• Strong communication, organisation, and time management skills and the ability to coordinate multiple departments simultaneously
  Free use of gym and leisure facilities

Benefits & Perks

• 60% discounted food onsite
• Pension scheme
• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
• 28 days annual leave per year (Inclusive of Bank Holidays)
• Cycle to Work Scheme
• 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family
• Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions
• Life Assurance
• Free Car Parking onsite
• Family Friendly policies
• Refer a friend scheme
• Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
• Access to a discounts platform including a points based discount plan to increase your retail discounts
• Access your wages on demand through Aslan
• Employee Assistance Programme
• L&G Care Concierge
• Glow Getters and Long Service Awards

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