Housekeeping Team Member

Warner Hotels; Holme Lacy; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

28 days annual leave

Cycle to Work Scheme

Discounts at Warner/Butlins/Haven

Pension scheme

Life Assurance

Free on-site car parking

Employee Assistance Programme

Refer a friend scheme

Aslan rewards portal

Job summary

Warner Hotels is seeking a Housekeeping Team Member to join a supportive team dedicated to delivering a great guest experience. You will help maintain a clean, safe and inviting environment and play a part in the guest journey from arrival to their room.

As part of a large, diverse team, you will develop in-house training, gain externally recognised qualifications and benefit from comprehensive development opportunities within Warner Hotels.

Qualifications

• People person who puts the guest journey at the heart of everything they do.
• Willingness to learn and improve knowledge on customer service, products and tailored selling.

Responsibilities

• Deliver a great service within the housekeeping department.
• Work with the Housekeeping Manager and Team Leaders to support smooth guest journeys from arrival to room.
• Contribute to a clean, safe and inviting environment for guests and their families.

Skills

Guest journey focus

Customer service

Attention to detail

Team player

Willingness to learn

Job description

As part of our supportive team, you will develop and grow into delivering a great service within the housekeeping department. Alongside the Housekeeping Manager and the Housekeeping Team Leaders you will be a fundamental part of the smooth running of the guest journey from the moment they arrive to their room. By working together with a large diverse and multi-skilled team, you will ensure all our guests enjoy the highest quality stay in a perfectly kept room.
We have a fantastic opportunity for a Housekeeping Team Member to join us at Warner Hotels. We're looking for enthusiastic individuals who are passionate about delivering great guest experiences and take pride in attention to detail. In this role, you'll be part of a supportive team, helping to create a clean, safe, and inviting environment where our guests can relax and enjoy their stay.,

• A people person who would put the guest journey at the heart of everything they do
• A willingness to learn and improve knowledge on customer service, our products and tailored selling
• Someone who will care about the wider team and look to support wherever needed
• A promise to come to work as your whole authentic self
  60% discounted food onsite
• Pension scheme
• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
• 28 days annual leave per year (Inclusive of Bank Holidays)
• Cycle to Work Scheme
• 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family
• Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions
• Life Assurance
• Free Car Parking onsite
• Family Friendly policies
• Refer a friend scheme
• Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
• Access to a discounts platform including a points based discount plan to increase your retail discounts
• Access your wages on demand through Aslan
• Employee Assistance Programme
• L&G Care Concierge
• Glow Getters and Long Service Awards