Cluster Front Office Manager

Berkshire News; Tye; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Free gym

Discounted meals onsite

Pension scheme

Career development

28 days annual leave

Cycle to work

Job summary

Warner Hotels Group is seeking a Cluster Front Office Manager to lead the front office operations across Sinah Warren and Lakeside, delivering exceptional guest experiences in a coastal hotel cluster on Hayling Island.

You will drive team engagement, revenue opportunities, and standards across reception, guest services, and night teams, while maintaining health and safety compliance and collaborating with housekeeping and F&B to ensure seamless guest journeys.

Qualifications

• Strong knowledge of reservations systems and guest service standards.
• Proven leadership experience in front office or hospitality operations.
• Commercial acumen with budgeting and revenue generation experience.
• Excellent communication and problem-solving skills.
• Ability to lead and inspire a diverse team in a fast-paced environment.

Responsibilities

• Deliver guest experiences by ensuring reception, sales, and night teams provide warm, attentive service.
• Respond promptly to unexpected challenges to maintain smooth operations and guest satisfaction.
• Drive holiday sales performance by coaching the team to promote packages and experiences.
• Be an expert in the rebooking process and drive onsite break sales.
• Challenge existing processes by introducing ideas to enhance efficiency and guest journeys.
• Maintain world-class standards in front office operations through training and tech use.
• Ensure accurate reservations, billing, and guest communications, delivering on commitments.
• Collaborate with housekeeping, F&B, and other departments for seamless guest experiences.
• Lead, coach, and develop reception, holiday sales and night teams with a culture of trust.
• Monitor performance metrics, guest feedback, and occupancy trends to refine strategies.
• Ensure compliance with health, safety, and data protection standards.

Skills

Reservations systems

Guest service standards

Sales techniques

Leadership in front office

Commercial acumen

Budgeting experience

Communication & problem-solving

Team leadership

Job description

Join our team at Sinah Warren part of the Warner Hotels Group. Set within magnificent grounds, Sinah Warren is part of the Warner Hotels Group. This beautiful, coastal, 258-bedroom hotel with a theatre, purpose-built spa, and leisure facilities (including gym and both indoor and outdoor pools), restaurant and bar is located on Hayling Island off the Hampshire coast close to Portsmouth.

Looking to take the next step in your career?

At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here,you’refree to be yourself, make an impact, and thrive in a tight-knit team that createstruly uniqueguest experiences.

At Warner Hotels,we’remore than just a place to stay,we’rea place where guests come to make memories, discover new experiences, and feeltruly caredfor.

AsCluster Front Office Manager,you’llplay a crucial role in bringing that magic to life, coveringSinah Warren and Lakeside.

Role Purpose:

TheCluster Front Office Managerleads the Front Office operationsacross the hotels within the cluster,to deliver exceptional guest experiences aligned with Warner Hotels’ brand standards, from arrival to departure.

The role oversees reception, porterage, and guest services to ensure smooth arrivals, departures, andpersonalisedstays, across the hotels. TheyDrive team engagement, operational efficiency, and commercial performance through effective leadership, training, and collaboration. Maintain compliance with health and safety standards,optimiserevenue opportunities, and champion service excellence across all guest-facing touch points.

Responsibilities:

• Deliver outstanding guest experiences by ensuring reception, holiday sales, and night teams provide warm, attentive, andaccurateservice at every touchpoint.
• Stay poised and ready to respond to unexpected challenges, adapting quickly tomaintainsmooth operations and guest satisfaction.
• Drive holiday sales performance by coaching the team to confidently promote packages and experiences, contributing to revenue growth whilemaintainingintegrity and care in every recommendation.
• Be an expert in the rebooking process & drive onsite break sales
• Curiously challenge existing processes by introducing innovative ideas that enhance efficiency, improve guest journeys, and elevate service standards.
• Maintainworld-class standards in front office operations through continuous refinement of procedures, technology use, and team training.
• Keep promises by ensuringaccuratereservations, billing, and guest communications, delivering commitments on time and to the highest standard.
• Champion collaboration by working closely with housekeeping, F&B, and other departments to ensure seamless coordination and exceptional guest experiences.
• Lead, coach, and develop the reception, holiday sales, and night teams, fostering a culture of trust, open communication, and professional growth where every voice is valued.
• Monitor performance metrics, guest feedback, and occupancy trends, using insights to refine strategies and improve results.
• Ensure compliance with health, safety, and data protection standards, creating a safe and professional environment for guests and team members.

Behaviours,Skills& Experience

• Strong knowledge of reservations systems, guest service standards, and sales techniques.
• Proven leadership experience in front office or hospitality operations.
• Commercial acumen with experience in budgeting and revenue generation.
• Excellent communication and problem-solving skills.
• Ability to lead and inspire a diverse team in a fast-paced environment.

Why Work for Warner Hotels?

• Free use of gym and leisure facilities
• 60% discounted food onsite
• Pension scheme
• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
• 28 days annual leave per year (Inclusive of Bank Holidays)
• Cycle to Work Scheme
• 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family
• Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions
• Life Assurance
• Free Car Parking onsite
• Family Friendly policies
• Refer a friend scheme
• Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
• Access to a discounts platform including a points based discount plan to increase your retail discounts
• Access your wages on demand through Aslan
• Employee Assistance Programme
• L&G Care Concierge
• Glow Getters and Long Service Awards

Ready to discover your glow?

Be part of something more than a hotel — where your personality shines and your ideas matter.

Inclusion Statement

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we arehappy to discuss any reasonable adjustments or flexibility that you mayrequire, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If yourequireanyassistanceor reasonable adjustments while applying, pleasedon'thesitate to reach out to us at: [e-mail]

Please note: UnsolicitedCV’sfrom agencies will not be considered