Club Operations Leader — Elevate Member Experience

clubrugby; Greater London; Hybrid; Confidential; Full time

Benefits offered by this job

Free Club Membership for you and your

Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

WagestreamApp: Get paid on demand

Benefits Suite

Job summary

Clubrugby in Finchley is seeking an Operations Manager to join our team as Club Operations Director. The role focuses on delivering exceptional member experiences seven days a week, acting as Duty Manager, and ensuring health, safety and regulatory compliance across the venue.

You will lead a large operational service delivery facility, drive cross-functional coordination, and develop a culture that supports belonging, growth and career advancement, with benefits including free club membership

Qualifications

• Experience managing a large operational service delivery facility.
• Experience leading a variety of functions across departments.
• Experience of financial planning and management.
• Customer service orientation and member experience focus.

Responsibilities

• Act as Duty Manager and lead daily operations.
• Ensure health & safety and regulatory compliance across the venue.
• Maximise member experience seven days a week.

Skills

Large ops facility

Cross-functional leadership

Customer service

Compliance & safety

Job description

Clubrugby in Finchley is seeking an Operations Manager to join our team as Club Operations Director. The role focuses on delivering exceptional member experiences seven days a week, acting as Duty Manager, and ensuring health, safety and regulatory compliance across the venue.

You will lead a large operational service delivery facility, drive cross-functional coordination, and develop a culture that supports belonging, growth and career advancement, with benefits including free club membership