Club Ops & Member Experience Assistant

David Lloyd Leisure; Worcester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free Club Membership for you and your…

Discount on food and drinks.

Discounts on Swimming, Tennis Lessons,

Personal Training discounts

Wagestream App : Get paid on demand !

Job summary

David Lloyd Leisure in Worcester is seeking an Operations Assistant to join our club team. You will support across departments to keep the club clean, open and close tasks, and welcome members, helping to ensure a safe, enjoyable visit every day.

You will work with colleagues in a fast-paced environment, bringing a customer-first attitude and strong communication skills. An Emergency Response Qualification is desirable but not essential, with opportunities for development and progression.

Qualifications

• Strong passion for customer service and member experience.
• Team player with excellent communication.
• Ability to work in a fast-paced environment.
• Emergency Response Qualification is desirable but not essential.

Responsibilities

• Greet members and provide a welcoming atmosphere.
• Support across clubs with cleaning, opening and closing tasks.
• Assist teams wherever needed to ensure smooth operations.
• Help ensure members feel safe and have a great experience every day.

Skills

Customer service

Team player

Communication skills

Fast-paced

Job description

David Lloyd Leisure in Worcester is seeking an Operations Assistant to join our club team. You will support across departments to keep the club clean, open and close tasks, and welcome members, helping to ensure a safe, enjoyable visit every day.

You will work with colleagues in a fast-paced environment, bringing a customer-first attitude and strong communication skills. An Emergency Response Qualification is desirable but not essential, with opportunities for development and progression.