Club Operations & Member Experience Assistant

David-Lloyd-Clubs; Woking; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Free Club Membership for you and your

Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Personal Training

Wagestream App

Benefits Suite

Job summary

David Lloyd Clubs in Woking is seeking an Operations Assistant to help ensure our members feel safe and have an exceptional experience every day. You will support across the club with tasks such as welcoming members, assisting with opening and closing duties, keeping areas clean, and helping teams wherever needed.

The role rewards teamwork and a customer‑focused attitude in a fast‑paced environment. Join us to contribute to a thriving, inclusive club culture and help members make the most of

Qualifications

• Experience delivering excellent customer service in a fast-paced environment.
• Ability to work well in a team and collaborate across departments.
• Strong communication skills and a proactive approach to guest satisfaction.

Responsibilities

• Welcome and assist club members and guests to create a welcoming atmosphere.
• Support opening and closing procedures and routine club tasks.
• Assist cleaning, tidying and ensuring safety and standards are met across the club.
• Support team members and other departments as needed to ensure smooth operations.

Skills

Customer service

Team player

Communication

Adaptability

Job description

David Lloyd Clubs in Woking is seeking an Operations Assistant to help ensure our members feel safe and have an exceptional experience every day. You will support across the club with tasks such as welcoming members, assisting with opening and closing duties, keeping areas clean, and helping teams wherever needed.

The role rewards teamwork and a customer‑focused attitude in a fast‑paced environment. Join us to contribute to a thriving, inclusive club culture and help members make the most of