Club Operations & Guest Experience Assistant

David Lloyd Leisure Ltd; Kettering; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Free Club Membership for you and your

Discount on food and drinks.

Discounts on Swimming, Tennis Lessons,

Personal Training discounts

Wagestream App: Get paid on demand!

Access to our Benefits Suite.

Job summary

David Lloyd Leisure Ltd in the United Kingdom is seeking an Operations Assistant to support our clubs 7 days a week, ensuring members feel safe and have an excellent experience.

You will assist across departments with tasks such as cleaning, opening and closing duties, greeting members, and helping teams wherever needed. We value teamwork, strong communication, and a customer‑focused approach.

Qualifications

• Customer service focused approach.
• Strong communication and collaboration abilities.
• Ability to work in a fast-paced environment.
• Emergency Response Qualification is desirable but not essential.

Responsibilities

• Assist across club departments with cleaning, opening and closing tasks.
• Greet members and ensure they have an excellent and safe experience.
• Support teams wherever needed to maintain service standards.

Skills

Customer service

Teamwork

Communication

Fast-paced environment

Job description

David Lloyd Leisure Ltd in the United Kingdom is seeking an Operations Assistant to support our clubs 7 days a week, ensuring members feel safe and have an excellent experience.

You will assist across departments with tasks such as cleaning, opening and closing duties, greeting members, and helping teams wherever needed. We value teamwork, strong communication, and a customer‑focused approach.