Deputy General Manager

The Club Company; Oakham; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Complimentary access to health club

Bonus holiday days

Wedding Day off

Birthday Day off

Volunteer Day

Meal discounts

Retail discounts

Spa treatment discounts

Family membership discounts

Employee Assistance Programme

Personal development programs

Cycle to Work

Exclusive golf competitions

STREAM financial benefits

Free parking

Job summary

The Club Company is seeking an experienced Deputy General Manager to oversee customer experience improvement, staff coaching, and service standards across our UK golf and country clubs. You will analyse feedback, lead the team, and ensure safe, engaging operations while aligning with brand standards.

In the absence of the Club Director or General Manager, you will take full responsibility for site operations, drive performance against KPIs, and foster a culture of empathy towards customers and

Qualifications

• Strong supervisory skills with experience in team management.
• Strong communication skills, both verbal and written.
• Experience of working in a front of house or golf operations role in a leadership capacity.

Responsibilities

• Oversee continuous improvement and implementation of The Club Company experience, aligning with brand standards.
• Analyse customer feedback across all channels and provide strategic direction to enhance customer experience.
• In the absence of the Club Director or General Manager, take full responsibility for the site's operation.

Skills

Supervisory Skills

Communication

Front of House Leadership

Job description

Job Description

We are seeking an experienced and dedicated individual to oversee the continuous improvement and implementation of The Club Company experience, in line with our brand standards. You will analyse customer feedback across all channels, providing strategic direction to enhance the customer experience and respond to their needs. In the absence of the Club Director or General Manager, you will take full responsibility for the site's operation. You will lead and coach the team, ensuring exceptional service standards and quick service delivery. Proactively addressing deficiencies and resolving escalated complaints, you will foster a culture of empathy towards both customers and team members. Collaboration with the leadership team will be key in driving the club's success, and you will monitor performance targets, KPIs, and benchmarks to exceed service standards. As Deputy General Manager, you will ensure team adherence to company policies, including dress code standards, while maintaining a safe and engaging work environment. Your leadership and focus on customer satisfaction will ensure an exceptional experience for our members and guests. If you are a strong leader passionate about delivering high-quality service and driving continuous improvement, we'd love to hear from you.

Ambitious, we are enterprising, fearless to reach the result and innovating - never giving up. Respectful, we are considerate, establishing the needs of others, working efficiently and caring about high standards - with great attention to detail. Energised, we are smile seekers, setting a positive tone and enjoying what we do! Happy to be at work and enthusiastic within a feel good environment.

Key Responsibilities

• Strong supervisory skills with experience in team management.
• Strong communication skills, both verbal and written.
• Experience of working in a front of house or golf operations role in a leadership capacity.

The Club Company is a premium collection of golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our locations are what set us apart; beautiful grounds, picturesque views, and space to create that feel-good environment.

Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel-good experience through health and wellness, golf and more. To us, nothing beats spending time at one of our clubs. We're hugely proud of our facilities and the experience on offer and continuously strive to maintain the highest levels of service and standards.

Benefits

As well as a competitive salary, we offer a range of fantastic benefits designed to support your well-being, career growth, and work-life balance:

• Complimentary access to our health club, group exercise classes, and discounted golf facilities.
• Bonus holiday days to reward long tenure - because we truly value commitment.
• Wedding Day off (conditions apply).
• Birthday Day off (conditions apply).
• A paid Volunteer Day to support causes you're passionate about (available after one year's service).
• 70% off meals while on duty and 25% off when off-duty.
• 25% off retail.
• 25% off spa treatments (if booked and taken on the day).
• Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).
• Access to our Employee Assistance Programme, offering support for any challenges you may face.
• Personal development programs to support growth and for the considerable opportunities in our expanding group.
• Take advantage of our Cycle to Work scheme for a greener commute.
• Exclusive competition opportunities for team members with a golf handicap.
• STREAM, offering financial flexibility.
• Free parking.

Working Hours & Conditions

• Uniform provided (role dependent).
• We operate a 7-days a week business, between 0600 to 2300.
• Shift patterns will vary as per business requirements and encompass all opening hours - weekends and bank holidays.
• Evening availability for functions (until 0200).

Diversity and Inclusion

We embrace diversity and equality, we are committed to building a team with a variety of backgrounds, skills and views. Everyone is welcome, as an inclusive workplace, our team are comfortable bringing their authentic whole selves to work. Be yourself - we like it that way!