Club Lounge Assistant

IHG Hotels & Resorts; City of Edinburgh; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Complimentary stay for you+1

Meals on duty

28 days holiday per year

Employee discounts

Wagestream

Job summary

IHG Hotels & Resorts is seeking a Club Lounge Assistant for InterContinental Edinburgh The George on a part-time basis (12 hours per week).

You will earn £13.20 per hour while delivering luxury guest experiences and personalised service in our upscale lounge setting. The role emphasises detail, guest care, and teamwork within a globally acclaimed hospitality brand.

Qualifications

• Experience as a waiter, bartender or host ideally in a 4 or 5* Hotel.
• Passion for providing luxury experiences and personalised service.
• Ability to handle guest queries and concerns with poise.
• Team player with guest-centric focus.

Responsibilities

• Deliver luxury lounge service in a CLUB setting
• Personalise guest stays and share local knowledge to enhance experiences
• Collaborate with team to ensure InterContinental standards are met
• Handle guest questions and concerns with professionalism.

Skills

Waiter experience

Bar experience

Guest service

Attention to detail

Job description

Job Description

A fantastic opportunity for a Club Lounge Assistant to joinus at our InterContinental Edinburgh the George on a Part-Time contract, 12 hours per week!

You will earn £13.20 per hour.

InterContinental® Edinburgh The George Hotel is full of culture and has been serving guests since 1881, so we know what it takes to provide an alluring guest experience and a personal and attentive service. We provide an exciting mix of a luxury InterContinental® experience combined with our unique character and charming building, home to Scotland's first Le Petit Beefbar Restaurant.

As the largest luxury hotel brand in the world, we provide our guests with a brilliantly cosmopolitan stay of discreet luxury and culinary expertise.

So, what does our Club Lounge Assistant get in return for bringing the InterContinental life to our guests?

• Becoming part of the IHG Hotels & Resorts family, one of the world's leading hotel companies - which means global opportunities.
• Complimentary stay for you+1 in our Hotel upon successful completion of probation, generous discounts across our F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George, plus Spa & Gym discounts at our Kimpton property.
• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Apart from Meals whilst on duty, we also provide every employee company sick pay and life insurance, Mental Health First Aiders on Duty, and access to Employee Assistance Programs.
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated) & Enhanced Family Leave (you can ask more details at the interview).
• Amazing discounts for our hotels and restaurants around the world, plus discounts from over 15,000 stores - all the way from retail to cinema!
• Don't forget, bring your friends and take part in our generous 'Refer a Friend' programme!

To succeed as Club Lounge Assistant, you will need:

• Experience as a waiter, bartender or host ideally in a 4 or 5* Hotel
• An eye for detail - you will make sure our service is up to InterContinental standards
• Passion for providing luxury experiences, not shy to go above and beyond to personalise our Guests stay and provide your local wisdom to enhance their experience
• Experienced in handling guests queries and concerns
• Ability to work together in the team with guests as our centre focus!

At IHG, we believe there's Room for You: Room to Grow (providing career development and learning opportunities), Room to Belong (fostering an inclusive environment where diverse employees can be their authentic selves), and Room to Make a Difference (empowering employees to have an impact on the guest experience and the business).

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

You must meet the legal requirements to work in the UK.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

About Us

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

About the Team

As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental® brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.