Club General Manager: Drive Growth & Member Experience

Frasers Group; Gillingham; On-site; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Free gym membership

Colleague discount

Recognition programs

Funded qualifications

Leadership development

PT sessions

Group training

Career progression

Job summary

Everlast Gyms, part of Frasers Group, is looking for a General Manager to own the club's performance, lead across sales, service, operations and people development, and deliver an outstanding member experience. Reporting to the Area Manager, you will develop high-performing teams, drive memberships and profitability, and uphold health and safety standards while fostering a continuous improvement culture.

This is a 12 month maternity cover role with clear progression opportunities within a

Qualifications

• Minimum one year's management experience within fitness, leisure, hospitality or retail.
• Proven experience leading and developing successful teams.
• Strong commercial awareness with a track record of achieving business targets.
• Excellent communication and leadership skills.
• Passion for delivering outstanding customer experiences.
• Ability to analyse performance data and drive improvements.

Responsibilities

• Lead club performance across memberships, retention, and profitability.
• Develop and coach high-performing teams through regular feedback.
• Deliver exceptional member experiences and commercial success.
• Oversee operational excellence, health and safety compliance.
• Drive local marketing and member acquisition initiatives.

Skills

Leadership

Communication

Commercial awareness

Data analysis

Customer focus

Flexibility

Tools

Excel

Job description

Everlast Gyms, part of Frasers Group, is looking for a General Manager to own the club's performance, lead across sales, service, operations and people development, and deliver an outstanding member experience. Reporting to the Area Manager, you will develop high-performing teams, drive memberships and profitability, and uphold health and safety standards while fostering a continuous improvement culture.

This is a 12 month maternity cover role with clear progression opportunities within a