Club General Manager — Lead Growth & Member Experience

Frasers Group; Royton; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Free Everlast Gyms membership

20% colleague discount across Frasers’

Monthly recognition through Everlast/ 

Funded qualifications Level 3 and 5

Leadership development

Opportunities to deliver PT or Group训练

Career progression within a national品牌

Job summary

Everlast Gyms in the United Kingdom is seeking a General Manager to own the club's performance across sales, service, operations and people development. You will lead a front-foot team and deliver an outstanding member experience while driving sustainable growth.

Reporting to the Area Manager, you will coach, recruit and retain high-performing staff, oversee budgets and KPIs, and ensure health and safety standards.

Qualifications

• Minimum one year's management experience within the fitness, leisure, hospitality or retail sectors
• Proven experience leading and developing successful teams
• Strong commercial awareness with a track record of achieving business targets
• Excellent communication and leadership skills
• Passion for delivering outstanding customer experiences
• Ability to analyse performance data and drive improvements
• Positive, resilient and solutions-focused mindset
• Flexible to work evenings, weekends and Bank Holidays when required

Responsibilities

• Lead & Develop High-Performing Teams: Recruit, develop and retain talented colleagues across all areas of the club
• Provide regular coaching, development and performance conversations
• Lead by example through visibility, professionalism and energy
• Drive Commercial Performance: Own club performance across memberships, retention, secondary spend and profitability
• Deliver sustainable membership growth through strong sales leadership
• Maintain KPIs and identify opportunities to improve performance
• Deliver Outstanding Member Experiences: Create a welcoming, engaging and inclusive environment for every member
• Ensure consistent delivery of Everlast Gyms' member experience standards
• Build a culture that puts members at the centre of every decision
• Drive member satisfaction, engagement and retention
• Operational Excellence: Oversee daily, weekly and monthly operational processes
• Maintain presentation, cleanliness and safety standards across the club
• Ensure company initiatives are delivered successfully
• Compliance & Health & Safety: Take responsibility for Health & Safety and regulatory compliance
• Oversee pool plant operations where applicable
• Manage risk while maintaining a safe environment for members and colleagues

Skills

Management experience

Leadership

Commercial awareness

Communication skills

Customer experience

Data analysis

Flexible schedule

Team development

Job description

Everlast Gyms in the United Kingdom is seeking a General Manager to own the club's performance across sales, service, operations and people development. You will lead a front-foot team and deliver an outstanding member experience while driving sustainable growth.

Reporting to the Area Manager, you will coach, recruit and retain high-performing staff, oversee budgets and KPIs, and ensure health and safety standards.