Club Experience Lead | Front of House & Ops

Lichfield Golf and Country Club; Lichfield; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Health club access and facilities

Uniform provided

Free parking

Volunteer Day

Birthday Day off

Job summary

The Club Company is seeking a dynamic Duty Manager to drive continuous improvement and operational excellence at one of our venues. You will analyse customer feedback, identify improvement areas, and provide strategic direction to enhance customer ratings while upholding our brand standards.

You’ll lead teams, ensure safety, and cover leadership in the absence of the Club Director or General Manager. This role offers opportunities to grow within our expanding group, with a collaborative and

Qualifications

• Experience in front of house or golf operations in a leadership capacity.

Responsibilities

• Drive continuous improvement and operational excellence across the venue, aligning with brand standards.
• Analyse customer feedback, identify improvement areas and provide strategic direction to raise customer ratings.
• Oversee site operations in the absence of the Club Director or General Manager.
• Lead team engagement, monitor performance targets and run team meetings to maintain smooth operations.
• Mentor staff to deliver exceptional service, manage resources efficiently and handle customer correspondence including feedback dashboards.
• Take on Duty Manager shifts to ensure daily operations run smoothly and provide leadership when needed.

Skills

Front of house leadership

Job description

The Club Company is seeking a dynamic Duty Manager to drive continuous improvement and operational excellence at one of our venues. You will analyse customer feedback, identify improvement areas, and provide strategic direction to enhance customer ratings while upholding our brand standards.

You’ll lead teams, ensure safety, and cover leadership in the absence of the Club Director or General Manager. This role offers opportunities to grow within our expanding group, with a collaborative and