Cloud Telephony Implementation Architect

PHMG; Manchester; On-site; GBP 32,000 - 36,000; Full time

Job summary

A leading audio branding company in Manchester is seeking a Caller Experience Architect (CXA) to enhance client interactions through cloud telephony solutions. This mid-senior level role involves consulting, project management, and direct client communication to ensure successful implementation and delivery of projects. The ideal candidate will have a strong technical background and experience in telephony systems. This full-time position offers a dynamic work environment with opportunities for growth.

Qualifications

• Experience working in Implementation roles using cloud telephony or similar technologies.
• Confident technician experienced in portal-based telephony systems.
• Familiarity with KPI’s/set metrics.

Responsibilities

• Consult with clients about telephony setup solutions.
• Create detailed, client-friendly call flow maps.
• Implement and test projects going live accurately.

Skills

Client communication

Project management

Technical implementation

Problem-solving

Tools

CRM

Microsoft Office Suite

Job description

A leading audio branding company in Manchester is seeking a Caller Experience Architect (CXA) to enhance client interactions through cloud telephony solutions. This mid-senior level role involves consulting, project management, and direct client communication to ensure successful implementation and delivery of projects. The ideal candidate will have a strong technical background and experience in telephony systems. This full-time position offers a dynamic work environment with opportunities for growth.