Customer Experience Architect

Babble Cloud; Burton upon Trent; On-site; GBP 40,000 - 55,000; Full time

Job summary

Babble Cloud in Burton upon Trent is seeking a Customer Experience Manager (CXM) to oversee the end-to-end experience within assigned accounts, from first contact through post-purchase support. You will lead initiatives to improve the customer journey, drive satisfaction and loyalty, and collaborate with cross-functional teams to reduce churn and raise CSAT above target levels.

With a focus on telecoms and cloud solutions, you will champion the customer voice, gather feedback in real time, and

Responsibilities

• The Customer Experience Manager is responsible for end‑to‑end customer experience within their dedicated accounts.
• Oversee and continuously improve the customer journey from initial engagement through post‑purchase support.
• Expect to drive satisfaction, retention and long‑term loyalty across all customer interactions.
• Champion opportunities to improve the Babble brand experience and reduce churn.

Job description

Babble Cloud in Burton upon Trent is seeking a Customer Experience Manager (CXM) to oversee the end-to-end experience within assigned accounts, from first contact through post-purchase support. You will lead initiatives to improve the customer journey, drive satisfaction and loyalty, and collaborate with cross-functional teams to reduce churn and raise CSAT above target levels.

With a focus on telecoms and cloud solutions, you will champion the customer voice, gather feedback in real time, and