Cloud & Infrastructure Support Engineer

Vivo Talent; City Of London; Hybrid; GBP 65,000 - 101,000; Full time

Job summary

Vivo Talent is seeking a Cloud & Infrastructure Support Engineer to join a London-based team. You will support hybrid cloud and on-premises infrastructure, including Azure, M365, Entra ID, and Windows Server, ensuring security, reliability and availability of business-critical systems.

You will liaise with senior engineers and third-party suppliers, handle incidents, and contribute to infrastructure projects. This contract, inside IR35, offers hybrid working in central London.

Qualifications

• Experience in IT support or junior infrastructure role.
• Hands-on admin experience with Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive.
• Experience supporting Windows Server, Active Directory, DNS and DHCP.
• Experience using Microsoft Intune to manage Windows, iOS or Android devices.
• Understanding of networking fundamentals, including TCP/IP, VLANs, firewalls and VPNs.
• Strong troubleshooting, communication and documentation skills.

Responsibilities

• Cloud & Infrastructure Support: Support and maintain Microsoft Azure and on-premises infrastructure, including virtual machines, storage, backups, monitoring and Windows Server.
• Microsoft 365 & Identity: Administer Microsoft 365 services, including Exchange Online, SharePoint, Teams and OneDrive, alongside Entra ID, user access and identity management.
• Endpoint Management: Support Microsoft Intune, including device enrolment, configuration, compliance policies and application deployment across Windows, iOS and Android devices.
• Networking: Support network infrastructure across cloud and on-premises environments, including virtual networks, firewalls, VPNs, switches, DNS and DHCP.
• Security & Compliance: Support identity and endpoint security controls, vulnerability remediation, patching and updates, working with senior engineers and Information Security colleagues.
• Incident & Change Management: Resolve infrastructure incidents and service requests, follow agreed change management processes.

Skills

Troubleshooting

Communication

Documentation

Networking fundamentals

Tools

Microsoft Azure

Microsoft 365

Intune

Windows Server

Active Directory

Entra ID

Job description

Cloud & Infrastructure Support Engineer / Cloud / Azure / Infrastructure / London / Hybrid / Contract (Inside IR35)

Vivo are working with a business that is looking to recruit a motivated Cloud & Infrastructure Support Engineer to support and maintain its hybrid cloud and on-premises infrastructure.

The role will involve supporting Microsoft 365, Microsoft Azure, Entra ID, Intune and Windows Server environments, helping to ensure business-critical systems remain secure, reliable and available. Working as part of a small Infrastructure Operations team, you will collaborate with senior engineers, internal teams and third-party suppliers to resolve technical issues, maintain infrastructure and support ongoing projects and improvements.

This is a great opportunity for someone with a background in IT support or infrastructure who is looking to develop their cloud and infrastructure skills.

Responsibilities

• Cloud & Infrastructure Support: Support and maintain Microsoft Azure and on-premises infrastructure, including virtual machines, storage, backups, monitoring and Windows Server.
• Microsoft 365 & Identity: Administer Microsoft 365 services, including Exchange Online, SharePoint, Teams and OneDrive, alongside Entra ID, user access and identity management.
• Endpoint Management: Support Microsoft Intune, including device enrolment, configuration, compliance policies and application deployment across Windows, iOS and Android devices.
• Networking: Support network infrastructure across cloud and on-premises environments, including virtual networks, firewalls, VPNs, switches, DNS and DHCP.
• Security & Compliance: Support identity and endpoint security controls, vulnerability remediation, patching and updates, working with senior engineers and Information Security colleagues.
• Incident & Change Management: Resolve infrastructure incidents and service requests, follow agreed change management processes.

Skills & Experience

• Experience in an IT support, service desk or junior infrastructure role.
• Hands-on experience administering Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive.
• Experience supporting Windows Server, Active Directory, DNS and DHCP.
• Experience using Microsoft Intune to manage Windows, iOS or Android devices.
• Understanding of networking fundamentals, including TCP/IP, VLANs, firewalls and VPNs.
• Strong troubleshooting, communication and documentation skills.