Cloud Security Support Specialist - Hybrid

Ocho People Ltd.; Belfast City District; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Ocho People Ltd. in Belfast seeks a Technical Support Specialist to join a fast-growing cloud security team. You will troubleshoot complex issues, support customers, and collaborate with engineering to deliver effective solutions.

The role blends cloud security work with customer-facing responsibilities, requiring 1–3 years in similar roles and strong skills in MySQL, Linux, Kubernetes, and Docker. A hybrid work setup is offered with opportunities to work on OpenSearch and Grafana in real

Qualifications

• 1-3 years' experience in Technical Support or related roles (not internal IT).
• Strong technical skills in MySQL, Linux, networking and Kubernetes.
• Familiarity with Docker, cloud platforms and containerisation.
• Experience with OpenSearch or Grafana for troubleshooting is a plus.
• Background in cybersecurity, especially cloud security, is advantageous.
• Excellent communication skills and eagerness to learn.

Responsibilities

• Provide timely, accurate support via Slack, chat and email.
• Troubleshoot and resolve technical issues; escalate to R&D/Product when needed.
• Educate customers on features and best practices; build trust.
• Document fixes and maintain the support knowledge base.
• Grow technical expertise in cloud, security and support best practices.

Skills

MySQL

Linux

Networking

Kubernetes

Cloud platforms

Containerisation

OpenSearch

Grafana

Cybersecurity

Excellent communication

Education

Degree in Engineering, Cybersecurity, or related field

Tools

Docker

OpenSearch

Grafana

Job description

Ocho People Ltd. in Belfast seeks a Technical Support Specialist to join a fast-growing cloud security team. You will troubleshoot complex issues, support customers, and collaborate with engineering to deliver effective solutions.

The role blends cloud security work with customer-facing responsibilities, requiring 1–3 years in similar roles and strong skills in MySQL, Linux, Kubernetes, and Docker. A hybrid work setup is offered with opportunities to work on OpenSearch and Grafana in real