Technical Support Specialist

Ocho People Ltd.; Belfast City District; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Ocho People Ltd. in Belfast seeks a Technical Support Specialist to join a fast-growing cloud security team. You will troubleshoot complex issues, support customers, and collaborate with engineering to deliver effective solutions.

The role blends cloud security work with customer-facing responsibilities, requiring 1–3 years in similar roles and strong skills in MySQL, Linux, Kubernetes, and Docker. A hybrid work setup is offered with opportunities to work on OpenSearch and Grafana in real

Qualifications

• 1-3 years' experience in Technical Support or related roles (not internal IT).
• Strong technical skills in MySQL, Linux, networking and Kubernetes.
• Familiarity with Docker, cloud platforms and containerisation.
• Experience with OpenSearch or Grafana for troubleshooting is a plus.
• Background in cybersecurity, especially cloud security, is advantageous.
• Excellent communication skills and eagerness to learn.

Responsibilities

• Provide timely, accurate support via Slack, chat and email.
• Troubleshoot and resolve technical issues; escalate to R&D/Product when needed.
• Educate customers on features and best practices; build trust.
• Document fixes and maintain the support knowledge base.
• Grow technical expertise in cloud, security and support best practices.

Skills

MySQL

Linux

Networking

Kubernetes

Cloud platforms

Containerisation

OpenSearch

Grafana

Cybersecurity

Excellent communication

Education

Degree in Engineering, Cybersecurity, or related field

Tools

Docker

OpenSearch

Grafana

Job description

Technical Support Specialist - Belfast

Full-time | Hybrid

This is your chance to join a fast-growing cloud security company at the cutting edge of protecting modern cloud environments. Their platform delivers real-time insights, proactive threat protection, and advanced runtime security, helping some of the world's most innovative organisations secure their infrastructure.

We're looking for a Technical Support Specialist with a strong cloud and security background to provide world-class support, troubleshoot complex technical issues, and ensure customers get the very best from our solutions. You'll work closely with engineering and product teams while building lasting relationships with clients.

Responsibilities:

• Provide timely, accurate support via Slack, chat, and email.
• Troubleshoot and resolve technical issues, escalating to R&D/Product when needed.
• Build trust with customers by educating them on features and providing clear solutions.
• Document fixes and maintain support knowledge base.
• Continuously grow your technical expertise in cloud, security, and support best practices.

Experience:

• 1-3 years' experience in Technical Support, Technical Account Management, or Escalation roles (not internal IT).
• Strong technical skills in MySQL, Linux, networking, and Kubernetes
• Familiarity with Docker, cloud platforms, and containerisation.
• Experience using OpenSearch, Grafana, or similar tools for troubleshooting.
• Background in cybersecurity, especially cloud security, is a big plus.
• Excellent communication skills, adaptable and eager to learn.
• Degree in Engineering, Cybersecurity, or related field (or equivalent experience).