Infrastructure Engineer

Informed Solutions Limited; Altrincham; Hybrid; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Career development

Private Health Care

Company Pension Contribution

Hybrid working

Gym Membership

Monthly office lunch

Sabbatical Leave Scheme

Profit Share Scheme

Payment of professional subscriptions

Generous referral scheme

Job summary

Informed Solutions Limited in Altrincham is seeking an Infrastructure Engineer to join our Corporate Technology Services team. You will underpin our ICT platforms, shape how our technology evolves and improve the user experience for staff.

Working in a fast-paced environment, you will provide 1st and 2nd line support, contribute to major projects, and align with ITIL, ISO 9001, ISO 27001, ISO 42001 and Cyber Essentials Plus standards. UK travel to London, Edinburgh and Leeds is expected.

Qualifications

• 2 to 4 years' experience providing 1st and 2nd line Service Desk support.
• Excellent communication with a user-centred mindset and collaboration skills.
• Experience administering Microsoft Azure cloud and desktop tech including Office 365.
• Experience with Entra ID, Exchange Online, Intune, Defender, Purview, Windows Server and Windows 11.
• Strong analysis, planning, time management and attention to detail.
• Ability to work calmly under pressure and meet deadlines.
• Willingness to be primarily office-based to support end users and travel to UK sites.

Responsibilities

• Provide 1st and 2nd line logging, triage, investigation, and resolution of incidents and requests.
• Communicate proactively with stakeholders about incident status and progress.
• Perform 2nd line health checks and proactive monitoring of core platforms.
• Administer key systems including user accounts, email, networks, and printers.
• Manage ICT assets and deploy end-user devices like laptops and phones.
• Apply ITIL, ISO 9001, ISO 27001, ISO 42001 and Cyber Essentials Plus practices.
• Support delivery of larger-scale infrastructure projects and initiatives.

Skills

Incident management

Communication skills

Azure cloud & Office 365

Entra ID / Exchange Online

Time management

Prioritisation

Office-based collaboration

UK travel readiness

Tools

Jira Service Desk

Fortinet

Job description

TheOpportunity

Make a difference and advance your career by helping to deliver some of the UK’s most important #tech4good projects, making the world a smarter, safer, greener, and healthier place.

You’ll join a talented team of dynamic and driven professional problem solvers; creative thinkers and solutions builders who thrive on helping clients meet the most exciting digital transformation challenges.

About Us

Founded in 1992, we are a successful, growing International digital transformation consultancy. We deliver multi-Queen’s Award for innovation winning platforms and services that support large-scale digital transformation. Our digital, data and technology solutions are used by globally recognised public and private sector brands operating in a variety of sectors including Public Safety and Civil Defence, Healthcare, Sustainable Environment and Land Asset Management, Transport, and Digital Democracy.

At a certified Great Place to Work you’ll experience a dynamic and nurturing environment that rewards initiative and flexibility and enjoy a career path tailored to your own aspirations.

About TheRole

We’relooking for anInfrastructure Engineer to join ourgrowingCorporate Technology Services (CTS)team, based in Altrincham.You will playakeyrolein supporting the ICT platforms and systems that underpin our global organisation, with the opportunity to shape andinfluence how ouruse oftechnologyevolves,andimprove the user experience that all staff have with our technology. You will alsohave the opportunity toprogress into more senior and specialised rolesin the future as the company and CTS team continues to grow.

Operating in a fast-pacedenvironment,you’llbe trusted toprovide user-centred1stand2ndlineService Desk support to colleagues based in our offices across the UK, Australia,and Malaysia.Youwill work to ITIL, ISO 9001 (quality management), ISO 27001 (information security management), ISO 42001 (Artificial Intelligence management), and Cyber Essentials Plus standards,and alsohave the opportunity tosupport the delivery of larger-scale projects and improvement initiatives, such asevaluating, selecting, and onboardingnewcloud-basedplatforms and systemsto help the business scale.

We are apeopleand quality-focused organisation,and so arelooking for someone who combines strong technicalexpertisewitha user-centred mindset,excellent interpersonal skills,and a meticulous eye for detail.

Requirements

• Provideprofessional, supportive, andtimely1stline logging, triage, investigation, and resolution of incidents, problems, and requests for stakeholders of all levels of seniority.
• Providestakeholders with professional and proactive communications to keep them updated on the status of their incidents, problems, and requests.
• Perform 2ndline infrastructure health checks and proactive monitoring and maintenance of core platforms such as Operating Systems, email, and anti-virus etc.
• Perform 2ndline administration of key systems, including user accounts, email, networks, printers etc.
• Perform 2ndline ICT asset management, including the configuration, build, deployment, and maintenance of end-user devices such as laptops and smartphones.
• Apply ITIL, ISO 9001, ISO 27001, ISO 42001, and Cyber Essentials Plus best practices,includingsupport for scheduled audits andthe resolution of findings.
• Support the delivery of larger-scale infrastructure projects and improvement initiatives.

Essential skills and experience

• 2 to 4 years' experienceproviding 1stand 2ndline incident, problem, and request Service Desk supporttodefined Service Level Agreements.
• Excellent communication skills, witha user-centred mindset andthe willingness, ability, and experienceto collaboratewithend users to resolveincidents,problemsand requests.
• Experience managing and administering MicrosoftAzure cloud and desktop technologies,including Office 365, Entra ID, Exchange Online, Intune, Defender,Purview,Windows Server, and Windows11.
• Excellentanalysis,work planning, time management, and attention to detail.
• Ability to workcalmlyunder pressure and to deadlines with a clear sense of priority.
• Willingness and ability to be primarily office-based to be close to end users.
• Willingness and ability to travel to UK sites in London, Edinburgh, and Leeds.

Desirable skills and experience

• Experience managing 1stand 2ndline support using Jira Service Desk.
• Experience administeringFortinet technologies (firewalls, switches, Wi-Fi controllersetc).
• Awareness and understanding of hybrid cloud andon-premiseinfrastructure.

Key abilities that are necessary for success

• A user-centred mindset that allows you to improve the user experience that all staff have with our technology, and to build and maintain positive working relationships.
• Are motivated by providing professional, supportive, andtimely support to colleagues as much as technology and engineering.
• Able to work effectively in fast-pacedenvironments where you can adapt to change anduncertainty.
• Ability to manage competing priorities and your time so that you can deliver high-quality work within deadlines.

Benefits

Our benefits package complementsour highly competitive salaries and our great working environment. We believe that our people should be properly rewarded for their commitment to the continued success of our business through a comprehensive and flexible range of benefits.

These can include:

• Excellent career development opportunities through our award-winning personal and professional development programmes, including support with professional certifications.
• Industry-leading health and wellbeing plan.We partner with several wellbeing support functions thatcaterforindividual needs, including 24/7 GP services, mental healthsupportand physical health support.
• Hybrid working*
• Private Health Care Cover*
• Generous life assurance cover*
• Gym Membership*
• Monthly office lunch
• Onsite massage sessions
• 25 paid working days holiday per year*plusBankHolidays
• Sabbatical Leave Scheme*
• Enhanced Maternity Leave and Pay*
• Enhanced Paternity Leave and Pay*
• Company Pension Contribution
• Profit Share Scheme
• Payment of professional subscriptions
• Generous referral scheme with no limits on the number of referrals

*A qualifying period applies

Culture

We are proud to nurture a workplace culture that is diverse, inclusive, rewarding, and egalitarian.

We strive to live up to our values of Innovation, Excellence, and Integrity by thinking about things differently, always doing our best, and acting in good faith at all times.

We’re a team of passionate problem solvers. We take pride in helping our clients accelerate and de-risk digital business change so that we can collaborate and codesign world class digital services that solve complex business and safety critical problems, particularly where place, location or geography are important.

Our workplace culture reflects how we go about our work, the type of work that we choose to do, and our commitment and contribution to the sustainable social, environmental, and economic development aims of the communities that we are part of.

We focus both on technical skills and equally importantly, on the cultural fit of prospective new colleagues. Our success relies on fostering an environment where creativity and collaboration produces great outcomes for our people, our clients, and our partners.