Cloud Services Lead - IT Support & Azure/AWS Expert

Oxbury Bank Plc; Chester; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday plus 8 bank holidays

Oxbury Bonus scheme

Free Personal Training sessions

Private Medical Healthcare

Employee Assistance Programme

Life Insurance

Enhanced maternity/paternity leave

Job summary

A leading financial institution in Chester is seeking an experienced IT professional to lead their Service Desk function. This hands-on leadership role requires expertise in Azure and AWS, along with a proven ability to manage a team in a high-pressure environment. Ideal candidates will have at least 5 years of relevant experience, strong knowledge of ITIL processes, and a degree in a technical field. The position offers a competitive salary and comprehensive benefits package including private medical insurance and wellness programs.

Qualifications

• Degree or equivalent experience in IT, Computer Science or a related technical field.
• Proven success operating in a customer-focused service management environment.
• At least 5 years’ experience in a similar technical support or cloud operations role.

Responsibilities

• Lead, manage and mentor a team of Service Desk Analysts.
• Oversee the end-to-end lifecycle of support requests.
• Identify and escalate critical issues to management.
• Monitor Service Desk KPIs and SLA performance.
• Provide technical leadership and 3rd line support for incidents.

Skills

Excellent communication skills

Analytical and problem-solving skills

Hands-on experience with AWS

Hands-on experience with Microsoft Azure

Knowledge of ITIL operational processes

Experience in customer-focused service management

Cloud operations experience

Education

Degree in IT, Computer Science or related field

Tools

Microsoft 365

Google Cloud Platform

Job description

A leading financial institution in Chester is seeking an experienced IT professional to lead their Service Desk function. This hands-on leadership role requires expertise in Azure and AWS, along with a proven ability to manage a team in a high-pressure environment. Ideal candidates will have at least 5 years of relevant experience, strong knowledge of ITIL processes, and a degree in a technical field. The position offers a competitive salary and comprehensive benefits package including private medical insurance and wellness programs.