Cloud Infrastructure Specialist (Previous Relevant Experince is Required)

JR United Kingdom; Norwich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the digital infrastructure sector is seeking a Cloud Infrastructure Specialist to join their Engineering team in Southampton. This role involves developing customer relationships, ensuring service delivery, and supporting innovative cloud solutions. The ideal candidate will possess a strong work ethic, technical skills in cloud technologies, and a passion for problem-solving. The position offers opportunities for professional growth and a supportive work environment focused on continuous improvement.

Benefits

26 days annual leave plus options to buy/sell days

Company-matched pension

Family-friendly policies

Health and wellbeing support

Discounts through Telent Reward scheme

Ongoing development and support

Qualifications

• Experience in a support environment and on-premise Cloud Services preferred.
• Certifications like VCP 6.x-DCV, MCSA, and Linux LPIC-2 are advantageous.

Responsibilities

• Train internal staff and customers on products and solutions.
• Monitor customer incidents and report on accounts.
• Create and review technical documentation and Statements of Work.

Skills

Cloud technologies

Linux

MS SCCM

MS Exchange

Problem-solving

Education

VCP 6.x-DCV

MCSA

Linux LPIC-2

Job description

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Cloud Infrastructure Specialist (Previous Relevant Experience is Required), Norwich

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Client:

Telent

Location:

Southampton, UK

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

14.05.2025

Expiry Date:

28.06.2025

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Job Description:

Location: Southampton

Job type: Full time, permanent

Job ref: 1415

Telent's Network Services division is seeking a Cloud Engineer to join our Engineering team in Southampton. This role offers the chance to work with a talented team of Cloud, Network, and Security specialists, supporting your growth and development with exposure to challenging projects.

The Cloud Engineer will develop and maintain relationships with internal and external customers, providing proactive service in all aspects of service delivery, and acting as a bridge between engineering and Service Delivery, Projects, and Service Desk to ensure high customer satisfaction.

Our Technology Teams are committed to bringing the digital revolution to homes, infrastructure, and businesses across the country. Join us to innovate and develop networks and systems that impact millions, helping to keep the nation's critical infrastructure connected and protected 24/7.

Responsibilities:

• Train internal staff and customers on products and solutions.
• Assist with Professional Services and Sales opportunities.
• Monitor customer incidents and report on accounts.
• Identify trends, security threats, or technical bulletins affecting customers.
• Manage documentation related to customer platforms and Telent Cloud Services.
• Follow internal processes for tasks, reporting, and changes, updating relevant documentation.
• Assist with PoC scenarios, Type Approval activities, and lab testing.
• Create and review technical documentation and Statements of Work.
• Assist in pre-staging equipment for installations.
• Participate in customer meetings and reviews.
• Ensure accurate timesheet reporting and submit expenses timely.
• Maintain certifications aligned with business objectives.
• Adhere to GDPR and security policies.

Candidate Profile:

The ideal candidate will have an interest in Cloud technologies, including some Azure knowledge, Linux, MS SCCM, and MS Exchange. Experience in a support environment and on-premise Cloud Services is preferred. Certifications like VCP 6.x-DCV (desirable), MCSA, and Linux LPIC-2 are advantageous.

Key qualities include a strong work ethic, ownership, hands-on technical skills, trust-building, continuous improvement, excellent communication, problem-solving passion, and the ability to work independently or in a team.

What We Offer:

• 26 days annual leave plus options to buy/sell days
• Company-matched pension
• Family-friendly policies
• Health and wellbeing support
• Discounts through Telent Reward scheme
• Ongoing development and support

Our values are:

• Be Inclusive
• Take Responsibility
• Be Customer-focused

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