Cloud Infrastructure Consultant

SAS Institute, Inc.; Marlow; On-site; GBP 90,000 - 120,000; Full time

Job summary

SAS Institute, Inc. is seeking a Sr Cloud Technical Lead to drive hosted and remotely managed SAS environments across UK and Ireland in a hybrid model. You will lead customer projects, guide deployments, and shape technical strategy with global teams.

You will mentor teams, implement ITSM practices, and ensure secure, scalable cloud operations aligned with SAS standards. Fluency in English and work rights in the UK/Ireland are required.

Qualifications

• 8 years of end user and system administrator consulting or related experience.
• Bachelor’s degree in Computer Science, IT, or related field or equivalent.
• Fluent in English and right to work in UK or Ireland.
• Experience with SAS Administration or support.
• Experience with AWS and/or Azure, Kubernetes, and enterprise software support.
• Proven ability to manage customer expectations and large cloud systems.

Responsibilities

• Lead hosted and remotely managed customer projects from kickoff to go-live with technical oversight.
• Provide expert consultation for post-deployment changes like upgrades and migrations.
• Define and validate technical requirements to ensure stability and standards.
• Act as SAS Administrator for high-complexity tasks and develop tools for SAS/third-party software.
• Apply ITSM best practices for change, incident, and problem management; maintain runbooks and knowledge base.
• Deliver exceptional customer service and coordinate with support teams and vendors.
• Share knowledge to foster team growth and continuous improvement.
• Work with global customers and teams; manage workloads and critical operational events.

Skills

SAS Administration

AWS

Azure

Kubernetes

Cloud leadership

Unix/Linux

Customer liaison

CI/CD

Programming languages

Technical documentation

Incident management

Education

Bachelor’s degree in a quantitative field

Tools

SAS environment tooling

Container-based apps

Job description

Sr Cloud Technical Lead - Marlow, London or Glasgow, UK, or Dublin, Ireland, Hybrid We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. If you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you'll find it here. We're recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more. About the job As a vital member of the SAS Cloud team within the Cloud and Information Services (CIS) division, you will contribute to the management and delivery of hosted and remotely managed SAS application environments. Your role will involve close collaboration with customers, analysts, developers, and implementation teams to ensure the delivery of world-class SAS services. Drawing on your advanced technical expertise, you will provide leadership, guidance, and hands‑on support throughout customer engagements-from initial implementation and configuration through to production release and operational deployment. Working alongside a SAS Cloud Customer Success Manager, you will help navigate technical challenges and establish performance metrics that align with customer success criteria. Your contributions to documentation, automation, and knowledge sharing will empower global teams to respond swiftly and effectively to operational incidents. You will also play a key role in mentoring and training team members, sharing best practices in enterprise application technology, architecture, and support. Collaboration with global R&D, Product, Technical Support, and CIS teams will be essential to maintaining high levels of customer satisfaction and service quality across all managed environments. In addition, you will lead initiatives aimed at enhancing quality, efficiency, and automation in service delivery. A strong commitment to continuous improvement and a proactive mindset will be critical to success in this role. As a Sr Cloud Technical Lead you will:

• Lead hosted and remotely managed customer projects from kickoff through UAT and go‑live, ensuring smooth execution and technical oversight throughout the lifecycle.
• Provide expert consultation for major post‑deployment changes such as upgrades and migrations, and help resolve complex, recurring issues to maintain system health.
• Define and validate technical requirements to avoid project delays, enhance system stability and monitoring, and ensure adherence to SAS Cloud standards and best practices.
• Act as a SAS Administrator for high‑complexity or urgent tasks, configure and debug mid‑tier software, manage container‑based applications, and develop tools for SAS and third‑party software.
• Apply IT Service Management best practices for change, incident, and problem management, while creating and maintaining service documentation including runbooks, knowledge base articles, and wiki content.
• Exceptional customer service with a customer‑first mindset, working directly with clients and coordinating with support teams and vendors to ensure satisfaction.
• Sharing Facilitate knowledge transfer across the team, sharing expertise on customer engagements and key technologies to foster continuous improvement and team growth.
• Works with global customers and teams, managing workload and diary commitments to support planned technical activities, major customer events, and exceptional operational requirements that may occasionally occur outside core business hours.
• Ensure all applicable security policies and processes are followed to support the organization’s secure software development goals.
• Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do., At SAS, it’s not about fitting into our culture - it’s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.
• Experience writing programs in more than one language required. 8 years of experience in end user and system administrator consulting or providing other first‑level consulting required.
• Bachelor’s degree in a quantitative field, such as Computer Science, Information Technology, or related field. (or equivalent qualification)
• Fluent in English
• Proof of right to work in UK or Ireland is required to be considered for the role
• Previous technical experience in at least 4 of the following:
• Experience of SAS Administration or support
• Experience in AWS and/or Azure
• Experience in Kubernetes
• Experience in systems support, user support, customer support, consulting, or training for enterprise class software and/or hardware
• Experience with UNIX or Linux supporting enterprise class applications
• Experience with managing customers and their expectations
• Experience managing large commerical IT cloud systems
• Equivalent combination of related education, training and experience may be considered in place of the above qualifications.

Additional competencies, knowledge and skills

• Building Customer Loyalty: Meeting and exceeding internal or external customer expectations while cultivating relationships that secure commitment and trust.
• Creating a Service Reputation: Designing and implementing service practices that meet customers’ and own organization’s needs; responding quickly to resolve difficult customer situations and regain customer confidence.
• Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self‑imposing standards of excellence rather than having standards imposed.
• SAS Coding
• CI/CD