Sr Cloud Technical Lead

SAS Institute; Greater London; Hybrid; GBP 62,000 - 102,000; Full time

Job summary

SAS Institute seeks an experienced professional to lead hosted and remotely managed customer projects, delivering technical oversight from kickoff to go-live. You will consult on post-deployment changes, upgrades, and migrations, ensuring system health and SAS Cloud compliance.

Responsibilities include configuring SAS and container-based apps, applying ITSM practices, and mentoring the team. Strong English and right-to-work in UK/Ireland required.

Qualifications

• Experience writing programs in more than one language.
• 8 years of experience in end user and system administrator consulting or providing other first-level consulting.
• Bachelor's degree in a quantitative field such as Computer Science, Information Technology, or related field, or equivalent qualification.
• Fluent in English.
• Proof of right to work in the UK or Ireland.
• Technical experience in at least 4 of the listed technologies (SAS Administration, AWS/Azure, Kubernetes, UNIX/Linux, etc).
• Equivalent combination of related education, training, and experience may be considered.

Responsibilities

• Lead hosted and remotely managed customer projects from kickoff through UAT and go-live, ensuring smooth execution and technical oversight throughout the lifecycle.
• Provide expert consultation for major post-deployment changes such as upgrades and migrations, and help resolve complex, recurring issues to maintain system health.
• Define and validate technical requirements to avoid project delays, enhance system stability and monitoring, and ensure adherence to SAS Cloud standards and best practices.
• Act as a SAS Administrator for high-complexity or urgent tasks, configure and debug mid-tier software, manage container-based applications, and develop tools for SAS and third-party software.
• Apply IT Service Management best practices for change, incident, and problem management, while creating and maintaining service documentation including runbooks, knowledge base articles, and wiki content.
• Work directly with clients and coordinate with support teams and vendors to ensure customer satisfaction.
• Share knowledge across the team, sharing expertise on customer engagements and key technologies to foster continuous improvement and team growth.
• Manage workload and diary commitments to support planned technical activities, major customer events, and occasional out-of-hours operational requirements.
• Ensure all applicable security policies and processes are followed to support secure software development goals.
• Mentor and train team members, sharing best practices in enterprise application technology, architecture, and support.
• Collaborate with global R&D, Product, Technical Support, and CIS teams to maintain high levels of customer satisfaction and service quality across managed environments.
• Lead initiatives aimed at enhancing quality, efficiency, and automation in service delivery.

Skills

Multi-language programming

Education

Bachelor's degree in a quantitative field

Tools

SAS Administration

AWS

Azure

Kubernetes

UNIX/Linux

CI/CD

DevOps

Job description

Salary: £62,000 - 102,000 per year

Requirements:

• Experience writing programs in more than one language.
• 8 years of experience in end user and system administrator consulting or providing other first-level consulting.
• Bachelors degree in a quantitative field such as Computer Science, Information Technology, or related field, or equivalent qualification.
• Fluent in English.
• Proof of right to work in the UK or Ireland.
• Technical experience in at least 4 of the following: SAS Administration or support; AWS and/or Azure; Kubernetes; systems support, user support, customer support, consulting, or training for enterprise-class software and/or hardware; UNIX or Linux supporting enterprise-class applications; managing customers and their expectations; managing large commercial IT cloud systems.
• Equivalent combination of related education, training, and experience may be considered.
• Building Customer Loyalty.
• Creating a Service Reputation.
• Work Standards.
• SAS Coding.
• CI/CD.

Responsibilities:

• Lead hosted and remotely managed customer projects from kickoff through UAT and go-live, ensuring smooth execution and technical oversight throughout the lifecycle.
• Provide expert consultation for major post-deployment changes such as upgrades and migrations, and help resolve complex, recurring issues to maintain system health.
• Define and validate technical requirements to avoid project delays, enhance system stability and monitoring, and ensure adherence to SAS Cloud standards and best practices.
• Act as a SAS Administrator for high-complexity or urgent tasks, configure and debug mid-tier software, manage container-based applications, and develop tools for SAS and third-party software.
• Apply IT Service Management best practices for change, incident, and problem management, while creating and maintaining service documentation including runbooks, knowledge base articles, and wiki content.
• Work directly with clients and coordinate with support teams and vendors to ensure customer satisfaction.
• Share knowledge across the team, sharing expertise on customer engagements and key technologies to foster continuous improvement and team growth.
• Manage workload and diary commitments to support planned technical activities, major customer events, and occasional out-of-hours operational requirements.
• Ensure all applicable security policies and processes are followed to support secure software development goals.
• Mentor and train team members, sharing best practices in enterprise application technology, architecture, and support.
• Collaborate with global R&D, Product, Technical Support, and CIS teams to maintain high levels of customer satisfaction and service quality across managed environments.
• Lead initiatives aimed at enhancing quality, efficiency, and automation in service delivery.

Technologies:

• AI
• AWS
• Azure
• CI/CD
• Cloud
• Hardware
• Support
• Kubernetes
• Linux
• SAS
• Security
• Unix
• DevOps

More:

We are a leader in data and AI, helping customers around the world transform data into intelligence and questions into answers. We offer a dynamic, fulfilling career with flexibility and a world-class employee experience. We are recognized globally for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, and Newsweek. This hybrid role is based in Marlow, London or Glasgow, UK, or Dublin, Ireland, within our SAS Cloud team in the Cloud and Information Services division. We value curiosity, passion, authenticity, and accountability, and we bring together unique talents to create software that reflects the diversity of our users and customers. Our requisition ID is 20069683, the job category is Research and Development, and travel requirements are none.

last updated 40 week of 2026