Cloud Engineer (Managed Services)

JR United Kingdom; Wolverhampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading Managed Service Provider is seeking a Cloud Engineer (Azure) to support customer and internal systems, resolve technical issues, and enhance automation. This role offers substantial opportunities for learning and development with attractive benefits such as 33 days of holiday and annual pay reviews.

Benefits

33 days holiday

Annual pay reviews

Bonus scheme

Pension

EAP

Learning and development opportunities

Active social calendar

Qualifications

• Experience in 3rd-line support.
• Ability to mentor junior team members.
• Strong knowledge of Azure and ITIL processes.

Responsibilities

• Provide 3rd-line support and mentor junior team members.
• Resolve complex technical escalations.
• Manage and optimise Azure and virtualised environments.

Skills

Problem-solving

Detail-oriented

Team player

Service quality

Continuous improvement

Education

Microsoft AZ-104

MS-900

MD-102

MS-220

SC-300

Tools

Azure

Microsoft 365

Exchange

Intune

Job description

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Job Views:

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Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

We are currently working with a Managed Service Provider for the search of a Cloud Engineer (Azure). They are committed to providing secure, innovative technology solutions. In this role, you’ll play a vital part in supporting both customer and internal systems, resolving advanced technical issues, and leading efforts in automation and platform optimisation.

Key Responsibilities:

• Provide 3rd-line support and mentor junior team members.
• Resolve complex technical escalations and create knowledge resources.
• Automate and streamline service requests and remediation processes.
• Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments.
• Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management).
• Participate in on-call weekend rota and lead technical projects.

Technical Skills:

Professional Attributes:

• Strong problem-solving, detail-oriented, team player.
• Passionate about service quality and continuous improvement.

Certifications (Required/Recommended):

• Microsoft AZ-104, MS-900, MD-102, MS-220, SC-300.

On Offer:

• 33 days holiday (increasing annually), annual pay reviews, bonus scheme, pension, EAP, and more.
• Strong focus on learning and development with an active social calendar.